Director, Care Operations — Remote Impact Leader

Apply; Northern (KY); Remote; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401K plan

Remote work stipend

Job summary

Equip seeks a Director of Business Operations to lead Care Operations, translating strategy into scalable systems for care delivery and experience. You will guide analysts and PMs, drive cross-functional initiatives, and establish robust metrics and governance from a fully remote base in the United States.

You will partner with leadership to optimize processes, ensure regulatory compliance, and deliver high-quality treatment at scale, with a strong focus on growth and sustainability for Equip’s

Qualifications

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.
• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).
• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.
• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
• Demonstrated ability to write and utilize SQL to query complex datasets and translate operational data into actionable insights.
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.
• Demonstrated proficiency using data analysis and spreadsheet tools to build operational models and reporting frameworks.

Responsibilities

• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and patient/provider experience across Care Operations.
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.
• Perform other duties as assigned.

Skills

Business operations

Team leadership

SQL

Data analysis

Change management

Stakeholder communication

Process improvement

Excel/Google Sheets

Education

Bachelor’s degree in business/operations/healthcare administration

Tools

SQL

Excel/Google Sheets

Job description

Equip seeks a Director of Business Operations to lead Care Operations, translating strategy into scalable systems for care delivery and experience. You will guide analysts and PMs, drive cross-functional initiatives, and establish robust metrics and governance from a fully remote base in the United States.

You will partner with leadership to optimize processes, ensure regulatory compliance, and deliver high-quality treatment at scale, with a strong focus on growth and sustainability for Equip’s