Director, Card Servicing Platform Design

Capital One; Virginia (MN); On-site; USD 209,500 - 263,000; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentive compensation

Inclusive work environment

Job summary

Capital One is seeking a Product Design Director to lead the Card Servicing & Support Platform Design team. This role focuses on designing complex internal platforms to improve customer service experiences while managing a diverse portfolio of projects. You will drive design strategy and collaborate with cross-functional teams to ensure a world-class user experience.

The ideal candidate will have extensive experience in product design and leadership, with a strong passion for transforming internal tools into top-notch user experiences.

Qualifications

• At least 8 years of experience in product design role.
• At least 3 years of experience leading design teams.
• Strong portfolio demonstrating leadership and impact.

Responsibilities

• Lead high-impact design projects and define design strategy.
• Drive the design of sophisticated internal platforms.
• Oversee creation of design patterns to standardize complexity.

Skills

Leadership

Human-Centered Design

Product Design Expertise

Problem-Solving

Collaboration

Education

Bachelor's or Master's degree in Design or related field

Tools

Figma

Job description

Capital One is seeking a Product Design Director to lead the Card Servicing & Support Platform Design team. This role focuses on designing complex internal platforms to improve customer service experiences while managing a diverse portfolio of projects. You will drive design strategy and collaborate with cross-functional teams to ensure a world-class user experience.

The ideal candidate will have extensive experience in product design and leadership, with a strong passion for transforming internal tools into top-notch user experiences.