Design Director, Card Servicing Platform

Capital One; New York (NY); On-site; USD 251,400 - 286,900; Full time

Job summary

Capital One seeks a Product Design Director to lead the Card Servicing & Support Platform Design team. You will guide a cross-disciplinary group of designers, researchers, and engineers to shape enterprise tools that empower internal teams and improve servicing experiences.

You will set design strategy, build scalable systems, and mentor talent while hands-on prototyping. The role requires strong leadership, collaboration across lines of business, and deep expertise in product, service, and

Qualifications

• At least 8 years in a product design role.
• At least 3 years leading design teams.
• Experience across product design, service design, design strategy and content design.
• Experience partnering with product, engineers, marketing and analytics across multiple lines.

Responsibilities

• Lead high-impact, complex projects and drive design strategy aligned to business objectives.
• Define the design strategy for nascent and high-priority domains.
• Oversee design systems development and ensure scalable, repeatable experiences.
• Prototype and test complex workflows to build real, tangible experiences.
• Educate partners on design value while delivering high-impact solutions.

Skills

Product design leadership

Design systems

Cross-functional collaboration

Strategic thinking

User research

Visual design

Prototyping

Tools

Figma

Job description

Capital One seeks a Product Design Director to lead the Card Servicing & Support Platform Design team. You will guide a cross-disciplinary group of designers, researchers, and engineers to shape enterprise tools that empower internal teams and improve servicing experiences.

You will set design strategy, build scalable systems, and mentor talent while hands-on prototyping. The role requires strong leadership, collaboration across lines of business, and deep expertise in product, service, and