Director, Business Analytics & Customer Insights

wk; Chicago (IL); Hybrid; USD 120,000 - 190,000; Full time

Job summary

wk is seeking a a Business Analysis Associate Director to lead a team of analysts transforming data assets into actionable insights for product and customer success. The role interfaces with customers and guides strategic analytics to inform product decisions across CDSP, International and PHT segments.

You will oversee analytics delivery, drive adoption of new data models, and ensure insights clearly demonstrate value to health system customers and executive leadership.

Qualifications

• Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
• Experience: 8+ years of experience in business analytics or customer success/delivery of analytics products to customers
• Other Knowledge, Skills, Abilities or Certifications: Demonstrated experience working with new features, early-stage products, or pilots / beta programs
• Experience translating product capabilities into real customer workflows and implementation approaches
• Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior
• Exceptional written and verbal communication skills, with the ability to: present to senior stakeholders; facilitate cross-functional alignment; clearly articulate tradeoffs and recommendations
• Clinical or provider/healthcare segment expertise strongly preferred

Responsibilities

• Lead translating what value means for our customers into actionable analytics.
• Engage with customers directly on analytical insights to hear feedback and continuously improve. Customer conversations should be a huge part of daily activities.
• Continuously evaluate analytics and reporting for product, customer success and customers to ensure insights are easily interpreted and value is evident.
• Partner with innovation teams as new features are brought into the product to ensure that product, customer success and customers will have the right insights into adoption and the value of new features.
• Manages team of business analysts to respond to cross‑segment data needs.
• Drives development of new data models as required to support the product direction.
• Lead with a customer‑centric view.
• Test analytics directly with customers to ensure they meet needs.
• Fully understand the value and outcomes of new product releases so that can be reflected in analytical insights.
• Partner with user‑facing teams to advise on playbooks based on analytical insights produced by the business analytics team.
• Develop process analyses, end to end process mappings and identifies opportunities for improvement.
• May track, maintain and provide current information on business operations.
• Contribute to the development of functional data and analytics strategy
• Provide expert analysis and present strategic insights to executive leadership.
• Ensure that strategic business recommendations are successfully executed and monitored for impact.

Skills

Expert data analysis

Process innovation

Executive communication

Strategic project management

Advanced analytical tools

Business strategy

Critical leadership

Education

Bachelor's degree in related field

Tools

Power BI

Job description

wk is seeking a a Business Analysis Associate Director to lead a team of analysts transforming data assets into actionable insights for product and customer success. The role interfaces with customers and guides strategic analytics to inform product decisions across CDSP, International and PHT segments.

You will oversee analytics delivery, drive adoption of new data models, and ensure insights clearly demonstrate value to health system customers and executive leadership.