Associate Director, Analytics & Customer Insights

Mass Digital Health

Waltham (MA)

Hybrid

USD 122,000 - 219,000

Full time

12 days ago

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Job summary

Wolters Kluwer is seeking a Business Analysis Associate Director to lead a team of analysts, transforming data assets into actionable insights for product, customer success, and external customers. You will guide the team, meet with customers, and influence product and engineering decisions to drive customer value across CDSP, International and PHT segments.

The role supports multiple products and requires deep analytics expertise, strong leadership, and direct customer engagement.

Qualifications

8+ years of experience in business analytics or customer success analytics.
Experience translating product capabilities into customer workflows.
Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior.
Exceptional written and verbal communication skills, with the ability to present to senior stakeholders.

Responsibilities

Lead translating what value means for our customers into actionable analytics.
Engage with customers directly on analytical insights to gather feedback and improve.
Evaluate analytics and reporting for product, customer success and customers to ensure insights are clear.
Partner with innovation teams to ensure insights into adoption and value of new features.
Manage team of analysts to respond to cross-segment data needs.
Develop new data models to support product direction.
Lead with a customer-centric view and test analytics with customers.