Director, Data Analytics — Customer Experience & Growth

United States Digital Space LLC; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

United States Digital Space LLC is seeking a Director of Data Analytics to lead the creation of executive and health plan reports, develop analytics for enrollment, utilization, and operations, and guide interdepartmental analytic engagements across IT, Finance, Actuarial, Claims, and Call Centers.

The role involves mentoring analytics staff, establishing metrics and dashboards, and ensuring compliance with state and federal requirements in enrollment and premium processes.

Qualifications

• 10+ years operational experience with Managed Care and/or Medicare.
• 5+ years supervisory/management experience in Managed Care or Medicare related field.
• 5 years+ in Excel and financial analysis skills.
• Ability to work with Power BI, Salesforce and Salesforce AnalyticsLean Six Sigma Green Belt or related certification a plus.
• Strong communication and team/interpersonal skills.
• Strong leadership capabilities and ability to initiate and maintain cross-team relationships.
• Ability to work closely with remote staff to ensure State and Federal requirements as well as standard processes are accommodated within the enrollment and premium process.
• Knowledge of applicable state, federal and third-party regulations.

Responsibilities

• Design and develop analytical reporting tools to measure, monitor, and communicate clinical, operational & financial results.
• Lead end-to-end efforts to establish dashboards and scorecards tied to market share growth and member/provider experience.
• Support provider/contract and value-based analytics.
• Create metrics and data visualizations to support monthly operating reviews.
• Oversee enrollment/clinical reporting for CMS where applicable.
• Act as SME for data management projects and liaise with internal/external customers.
• Collaborate with health plan finance to review premium rates for appropriateness.
• Manage, mentor and develop analytics staff.

Skills

Analytical reporting

Dashboard development

Data visualization

Cross-functional collaboration

Cost & enrollment analytics

Lead & mentoring

Excel

Power BI

Salesforce

Lean Six Sigma Green Belt

Education

Bachelor's degree in Business Administration or related field

Master degree in Business Administration

Tools

Power BI

Salesforce

Salesforce Analytics

Lean Six Sigma Green Belt

Job description

United States Digital Space LLC is seeking a Director of Data Analytics to lead the creation of executive and health plan reports, develop analytics for enrollment, utilization, and operations, and guide interdepartmental analytic engagements across IT, Finance, Actuarial, Claims, and Call Centers.

The role involves mentoring analytics staff, establishing metrics and dashboards, and ensuring compliance with state and federal requirements in enrollment and premium processes.