Director, Brand Operations — Streamline Creative Delivery

Ramp Corp.; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Intra-office travel budget

Weekly coffee stipend

One Medical membership

Relocation assistance to NYC or SF

Job summary

Ramp is seeking a Director of Brand Operations to architect the operating system that lets a world-class creative team ship fast. You will protect creatives from organizational swirl, define clear ways of working, and fix cross-functional breakdowns upstream so great ideas reach the world quickly.

You will build processes, milestones, and automation, collaborating with brand leads to ensure operations enable creative excellence.

Qualifications

• Exceptional organization: manage 20+ live workstreams with clear ownership.
• Strong root-cause instinct to diagnose and fix multi-team bottlenecks.
• Experience building systems, automating processes, and using AI to reduce cycle time.
• Metrics-driven delivery: instrument progress for clarity and proof.
• Hands-on leadership to elevate both operations and people.
• Bias for better ways of working: reduce friction without over-structuring.
• Operator-first profile: thrive in product/ops/finance-like environments.

Responsibilities

• Own and build the operating system for Brand's creative workflow.
• Define the brand operating system: processes, milestones, and working methods.
• Diagnose and fix bottlenecks across functions; remove limiting factors.
• Protect creatives from organizational swirl and reduce cross-functional complexity.
• Automate with AI to streamline intake, triage, status, reporting, and handoffs.
• Partner with creative leads to align operations with creative goals.
• Be Ramp's ambassador, scope incoming work, and engage Brand early in projects.

Skills

Organization

Root-cause analysis

Automation

Metrics-driven

Hands-on leadership

Process optimization

Cross-functional

Job description

Ramp is seeking a Director of Brand Operations to architect the operating system that lets a world-class creative team ship fast. You will protect creatives from organizational swirl, define clear ways of working, and fix cross-functional breakdowns upstream so great ideas reach the world quickly.

You will build processes, milestones, and automation, collaborating with brand leads to ensure operations enable creative excellence.