Brand Operations Architect

Ramp; New York (NY); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Director of Brand Operations to build the operating system for Brand’s creative production. You’ll establish processes, milestones, and cross-functional rhythms that let a high-energy team ship creative work quickly and consistently.

You’ll absorb organizational complexity, protect the team from swirling requests, and use AI to streamline intake, triage, status, and handoffs while partnering with brand leads to keep execution aligned with strategic goals.

Qualifications

• Excellent organizational skills with 20+ live workstreams.
• Cross-functional root-cause instinct to fix slow workflows.
• Experience building repeatable operations with automation.
• Metrics-driven delivery instrumentation.
• Hands-on lean leadership shaping teams.
• Bias for efficient, streamlined processes.
• Operator-first profile from product/ops backgrounds.

Responsibilities

• Own and build the Brand's operating system for production.
• Define processes and milestones turning direction into shipped work.
• Diagnose bottlenecks and remove limiting factors.
• Protect creatives from organizational swirl.
• Automate workflows with AI to cut manual overhead.
• Partner with creative leads to keep operations aligned.
• Scope incoming work and involve Brand early in projects.

Skills

Organizational leadership

Cross-functional collaboration

Process improvement

Metrics-driven delivery

Hands-on leadership

Operational mindset

Operator-first profile

Job description

Ramp is seeking a Director of Brand Operations to build the operating system for Brand’s creative production. You’ll establish processes, milestones, and cross-functional rhythms that let a high-energy team ship creative work quickly and consistently.

You’ll absorb organizational complexity, protect the team from swirling requests, and use AI to streamline intake, triage, status, and handoffs while partnering with brand leads to keep execution aligned with strategic goals.