Director, Benefits Ops - Lead TPA, EDI & COBRA

AptaChem Consulting LLC; Schaumburg (IL); Presencial; USD 138.000 - 225.000; Jornada completa

Descripción de la vacante

Paylocity is seeking a Director of Benefits Operations to lead TPA, EDI, and COBRA administration, ensuring accurate eligibility, enrollment, and compliance across a high-volume benefits delivery platform.

The role drives KPI-based performance, vendor relationships, and process improvements, with an emphasis on integrating AI capabilities and collaborating across nearshore teams. The position is 100% in-office at multiple locations, including Schaumburg, IL.

Formación

• Bachelor’s degree required.
• Min 10 years in an operational management role in a high-volume environment.
• Knowledge of supervising and motivating employees, performance management and employee development/training.
• Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology (e.g., Lean Six Sigma).

Responsabilidades

• Lead three areas of responsibility: TPA operations, EDI implementation and COBRA administration.
• Define vision, goals, and operating model for Benefits TPA/EDI/COBRA teams.
• Oversee day-to-day TPA operations including eligibility, enrollment, and change processing with SLAs.
• Manage carrier and vendor relationships and joint process improvements.
• Lead implementation of new EDI connections and upgrades with payroll/HR systems.
• Monitor EDI quality, error rates, and turnaround to drive improvements.
• Ensure COBRA administration compliance with federal and state requirements.

Conocimientos

Leadership

Operations management

Strategic planning

Vendor management

Communication

Process improvement

Educación

Bachelor's degree

Descripción del empleo

Paylocity is seeking a Director of Benefits Operations to lead TPA, EDI, and COBRA administration, ensuring accurate eligibility, enrollment, and compliance across a high-volume benefits delivery platform.

The role drives KPI-based performance, vendor relationships, and process improvements, with an emphasis on integrating AI capabilities and collaborating across nearshore teams. The position is 100% in-office at multiple locations, including Schaumburg, IL.