Senior Director, Benefits Ops & Strategy

Praxis, Inc.; Schaumburg (IL); On-site; USD 175,000 - 250,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Senior Director Benefits Ops to lead Benefits Service, EDI and Implementation teams. You will drive strategy, ensure client satisfaction, and scale delivery in a fast-paced B2B SaaS environment.

You will manage budgeting, staffing, and cross-functional partnerships while delivering measurable improvements in client experience and retention. This is an in-office role requiring on-site presence.

Qualifications

• Bachelor’s degree is required.
• 10-15 years of progressive senior leadership experience, primarily in a leader of leader capacity in a payroll/benefits/B2B SaaS environment.
• Ownership of a book of business and P&L responsibility.
• Proven leadership competencies running multi-site service, implementation or operations teams.
• Experience in a large scale, margin-focused, fast-paced B2B SaaS business.
• Data-driven decision making and financial acumen; use of metrics to drive performance.

Responsibilities

• Lead Benefits Service, EDI and Implementation teams; drive strategy and execution.
• Ensure client perspectives are understood and addressed by business leaders; accountable for retention and customer satisfaction.
• Create scalable delivery models and implement process improvements; identify expansion opportunities.
• Drive voice of the client with Product to influence new functionality and services.
• Oversee budgeting, staffing plans, training, and partner collaboration across teams.
• Manage escalations and ensure compliance with regulatory requirements.
• Foster strategic partnerships across Sales, Product, Vendors, Service and Implementation.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Financial acumen

Communication

Education

Bachelor's degree

Job description

Paylocity is seeking a Senior Director Benefits Ops to lead Benefits Service, EDI and Implementation teams. You will drive strategy, ensure client satisfaction, and scale delivery in a fast-paced B2B SaaS environment.

You will manage budgeting, staffing, and cross-functional partnerships while delivering measurable improvements in client experience and retention. This is an in-office role requiring on-site presence.