Director, Applications & Technology Strategy

NU USA Northeastern University; Boston (MA); On-site; USD 114,000 - 165,000; Full time

Job summary

Northeastern University in Boston is seeking a Director of Application Management to provide strategic leadership for Advancement's technology applications and platforms. The role acts as Product Owner, translating business needs into technology solutions that enable fundraising, engagement, stewardship, and operational effectiveness.

The Director oversees the Advancement technology roadmap, collaborates with ITS and external vendors, and leads the Application Management team to deliver

Qualifications

• Bachelor's degree required.
• Seven or more years of experience in advancement technology, CRM administration, enterprise application management, business systems, or a related field.
• Experience managing enterprise applications and technology projects.
• Demonstrated ability to translate business requirements into technology solutions.
• Experience supervising professional staff and managing competing priorities.
• Strong understanding of CRM systems, application governance, and software lifecycle management.

Responsibilities

• Lead the development and execution of the Advancement technology roadmap and align investments with organizational strategy.
• Serve as Product Owner for Advancement applications and establish governance for enhancement requests.
• Oversee application enhancement projects from planning through implementation and ensure successful adoption of new capabilities.
• Act as liaison between Advancement and ITS; translate needs into technical requirements.
• Provide leadership to Application Management staff and foster a service-oriented culture focused on continuous improvement, user adoption, and operational excellence.

Skills

CRM systems

Product ownership

Stakeholder engagement

Agile methodologies

Leadership

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Marketing Cloud

Experience Cloud

Cvent

Shopify

Job description

Northeastern University in Boston is seeking a Director of Application Management to provide strategic leadership for Advancement's technology applications and platforms. The role acts as Product Owner, translating business needs into technology solutions that enable fundraising, engagement, stewardship, and operational effectiveness.

The Director oversees the Advancement technology roadmap, collaborates with ITS and external vendors, and leads the Application Management team to deliver