Director, Applications Development — Customer Management & AI

Citigroup Inc.

Jacksonville (FL)

Hybrid

USD 170,000 - 300,000

Full time

8 days ago

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Benefits offered by this job

Hybrid work model

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Job summary

Citi is seeking a Director of Applications Development to lead the Customer Management domain within the Banking Operations organization. You will direct a team of engineers, own a portfolio of technology investments, and shape platform architecture used across Retail Banking, Wealth Technology, and Mortgage.

The role demands hands-on leadership, experience with enterprise-scale systems, and strong AI-enabled development practices.

Qualifications

15+ years of technology delivery or applications development experience in a large-scale organization.
8–10+ years of direct people management, leading senior managers and multi-team orgs.
Experience managing large engineering teams and multi-investment tech portfolios with accountability for quality, budget, and outcomes.
Experience delivering technology solutions in financial services with domain knowledge.
Advanced understanding of tech strategy and alignment with business objectives at senior level.
Bachelor's degree or equivalent experience in a relevant field.

Responsibilities

Lead and develop a high-performing engineering organization across multiple teams.
Own the architectural vision for the Customer Management domain, including SOR, Salesforce, and AI-enabled architecture.
Manage portfolio of 50+ technology investments across Retail Banking, Wealth Tech and Mortgage.
Provide executive oversight for critical systems and SaaS platforms, ensuring stability and compliance.
Oversee large-scale programs like cloud migrations and data conversions with AI tooling.