Director, AI Transformation (Fully Remote)

TTEC Digital; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health coverage

Income protection

Paid time off

Wellness time off

Job summary

TTEC Digital is seeking a strategic AI leader to own LaunchAI operations end to end, oversee backlog, and drive workflow transformation across the organization, enabling scalable AI programs.

You will define evaluation standards for AI tools, run structured trials, set toolset standards, and lead adoption strategies to deliver measurable business outcomes with senior partners.

TTEC Digital has 1,800+ employees and is a Great Place To Work certified company, committed to diversity and inclusion.

Qualifications

• Experience leading enterprise AI initiatives from strategy to deployment.
• Product management mindset and ability to translate business problems into AI solutions.
• Ability to drive organizational adoption with executive communication skills.

Responsibilities

• Own and operate LaunchAI operations end to end, managing prioritized backlog and workflow transformation.
• Drive AI tooling evaluation and standards, running structured trials and setting toolset standards.
• Lead team, establish adoption strategies, and ensure measurable business outcomes.

Skills

AI leadership

Product management

Executive communication

Job description

• Own and operate LaunchAI operations end to end, managing prioritized backlog and workflow transformation.
• Drive AI tooling evaluation and standards, running structured trials and setting toolset standards.
• Lead team, establish adoption strategies, and ensure measurable business outcomes.

Qualifications:

• Demonstrated experience leading enterprise AI initiatives from strategy to deployment.
• Strong product management mindset and ability to translate business problems into AI solutions.
• Proven ability to drive organizational adoption and change with executive communication skills.
• Medical, dental, vision coverage and tax-advantaged health care accounts.
• Financial and income protection benefits.
• Paid time off and wellness time off.

TTEC Digital

TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience (CX). The company has 1,800+ employees and is a Great Place To Work certified company, committed to diversity and inclusion.