Director, AI-Powered Retail Platform Delivery

Socket.dev; Cincinnati (OH); On-site; USD 170,000 - 240,000; Full time

Benefits offered by this job

Health coverage

Employee discounts

401(k) plan

Life insurance

Pet Insurance

Paid holidays

Employee Assistance Program

Job summary

Toshiba Global Commerce Solutions is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across our strategic global retail partners, including Fortune 100 grocery, warehouse club, and general merchandise accounts.

This role collapses Development, Test, and Professional Services Engineering into a single accountable function and operates as the customer-facing engineering authority for strategic programs.

Qualifications

• 12+ years in software engineering
• Proven ability to own end-to-end delivery for large scale platforms
• Experience leading customer-facing engineering teams

Responsibilities

• Provide customer-facing engineering leadership across key accounts (POS, payments, loyalty, store systems)
• Define success criteria, rollout strategy, and risk posture with customer leaders
• Translate retail workflows into architecture decisions, APIs, and system behavior
• Maintain architecture decisions and a visible technical debt register
• Own End-to-End Delivery (DORA-Native) with published metrics and rapid feedback loops
• Lead integration of AI-native development workflows and agent-based tooling into delivery
• Establish SLOs, observability, and testable release governance
• Drive progressive delivery with feature flags and controlled releases

Skills

Executive leadership

Customer-facing leadership

Delivery ownership

Tools

OpenTelemetry

Job description

Toshiba Global Commerce Solutions is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across our strategic global retail partners, including Fortune 100 grocery, warehouse club, and general merchandise accounts.

This role collapses Development, Test, and Professional Services Engineering into a single accountable function and operates as the customer-facing engineering authority for strategic programs.