Director, AI-Driven Retail Platform Delivery

Toshiba Global Commerce Solutions - External; Cincinnati (OH); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan (with company match)

Company provided life insurance

Pet Insurance

Job summary

Toshiba Global Commerce Solutions in Cincinnati, OH, is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across strategic global partners. This role unifies Development, Test, and Professional Services into a single accountable function and acts as the customer-facing engineering authority for programs.

You own what ships, how it scales, and how it recovers.

Qualifications

• 12+ years in software engineering.
• 6+ years leading engineering organizations with 100+ engineers.
• Proven ownership of production systems serving Fortune 500 customers.
• Delivered complex, distributed, multi-tenant platforms under SLOs.
• Direct customer-facing engineering leadership at executive level.
• ELERA familiarity or enterprise retail platform experience.
• PCI DSS and SOX compliance experience in payments context.
• Background spanning both engineering and quality disciplines.

Responsibilities

• Own end-to-end delivery of the ELERA retail platform for strategic accounts.
• Lead customer-facing engineering authority for strategic programs.
• Define success criteria, rollout strategy, and risk posture with customers.
• Translate retail workflows into architecture decisions, API contracts, and system behavior.
• Maintain ADRs and a visible technical debt register.
• Institute AI-native development workflows and agentic delivery.
• Enforce DORA metrics and unified engineering + quality model.
• Drive scalable, reliable production outcomes.

Skills

Executive leadership

Customer-facing

Distributed systems

ELERA experience

Quality discipline

DORA metrics

Job description

Toshiba Global Commerce Solutions in Cincinnati, OH, is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across strategic global partners. This role unifies Development, Test, and Professional Services into a single accountable function and acts as the customer-facing engineering authority for programs.

You own what ships, how it scales, and how it recovers.