Director, AI-Powered Customer Experience & Operations

Grid; Emeryville (CA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical / Dental / Vision

401k

Life insurance

Job summary

Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions.

The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics.

The position offers competitive compensation and benefits including medical and retirement plans.

Qualifications

• 3+ years management experience in customer support or operations.
• Deep curiosity about AI and automation.
• Comfortable working with data and metrics.

Responsibilities

• Design and deploy AI-powered support workflows.
• Drive improvements across CSAT and response times.
• Manage a team of customer experience specialists.

Skills

Customer experience leadership

AI and systems mindset

Analytical thinking

Builder mentality

Customer obsession

Tools

SQL

BI tools

Job description

Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions.

The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics.

The position offers competitive compensation and benefits including medical and retirement plans.