AI-Driven Customer Experience & Operations Lead

Getgrid; Seattle (WA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical / Dental / Vision

401k

Life insurance

Job summary

Getgrid is seeking a Head of Customer Experience & AI Operations to redefine how customer support functions leveraging AI and automation. You will design AI-powered workflows and lead a team to improve customer satisfaction while scaling operations.

The ideal candidate has extensive management experience in customer support and a proven track record of using AI tools effectively. The position offers a salary range of $80,000 - $130,000 annually, alongside a competitive equity package, medical benefits, and a 401k.

Qualifications

• 3+ years management experience in customer support or customer experience.
• Track record of improving customer satisfaction while scaling operations.
• Deep curiosity about AI and automation.

Responsibilities

• Design and deploy AI-powered support workflows across channels.
• Drive improvements across CSAT and customer retention.
• Manage a team of specialists handling complex issues.

Skills

Customer Experience Leadership

AI and Automation

Analytical Thinking

Builder Mentality

Customer Obsession

Tools

SQL

BI Tools

Job description

Getgrid is seeking a Head of Customer Experience & AI Operations to redefine how customer support functions leveraging AI and automation. You will design AI-powered workflows and lead a team to improve customer satisfaction while scaling operations.

The ideal candidate has extensive management experience in customer support and a proven track record of using AI tools effectively. The position offers a salary range of $80,000 - $130,000 annually, alongside a competitive equity package, medical benefits, and a 401k.