Director, AI Forward-Deployed Solutions

PowerToFly; Ann Arbor (MI); Hybrid; USD 137,000 - 255,000; Full time

Benefits offered by this job

Hybrid Work Model

Tuition reimbursement

Mental Health Days

Job summary

Thomson Reuters is seeking a Director for Forward Deployed Solutions (AI) to lead a customer-facing Professional Services function focused on AI-enabled legal, tax, and information solutions. You will manage senior professionals, shape demand into delivery, drive financial performance, and partner with Product, Engineering, Sales, and Finance to deliver measurable customer value.

You will establish an operating rhythm, optimize capacity, and create repeatable patterns and playbooks while guiding

Qualifications

• 10+ years of progressive experience in Professional Services, solutions delivery, consulting, customer success, implementation, enterprise software, digital transformation, or related customer-facing technology environments.
• 5+ years of people leadership experience, including leading senior professionals, managers, consultants, solution architects, delivery leaders, or multidisciplinary customer-facing teams.
• Strong executive communication and stakeholder-management skills, including the ability to influence customers, commercial leaders, Product, Engineering, Finance, and senior internal stakeholders.

Responsibilities

• Lead the Forward Deployed Solutions team, including senior solutions professionals supporting Legal and Tax customer engagements.
• Establish a clear operating model for intake, prioritization, staffing, delivery governance, escalation management, customer outcomes, and portfolio reporting.
• Own the annual operating plan for the function, including demand assumptions, capacity, utilization, budget, delivery cost, investment needs, and financial performance.

Skills

People leadership

Executive communication

Stakeholder management

Job description

Thomson Reuters is seeking a Director for Forward Deployed Solutions (AI) to lead a customer-facing Professional Services function focused on AI-enabled legal, tax, and information solutions. You will manage senior professionals, shape demand into delivery, drive financial performance, and partner with Product, Engineering, Sales, and Finance to deliver measurable customer value.

You will establish an operating rhythm, optimize capacity, and create repeatable patterns and playbooks while guiding