Director of AI Forward-Deployed Solutions

Thomson Reuters; Frisco (TX); Hybrid; USD 137,000 - 255,000; Full time

Job summary

Thomson Reuters seeks a Director of Forward Deployed Solutions (AI) to lead a customer-facing professional services function delivering AI-enabled legal, tax, and information solutions. The role guides demand shaping, delivery planning, and performance across complex engagements while creating reusable assets and feedback for product roadmaps.

You will influence strategy, coach senior staff, and partner with Product and Engineering to shape deployment insights, ensuring measurable customer value

Qualifications

• 10+ years of progressive experience in Professional Services, solutions delivery, consulting, customer success, implementation, enterprise software, digital transformation, or related customer-facing technology environments.
• 5+ years of people leadership experience, including leading senior professionals, managers, consultants, solution architects, delivery leaders, or multidisciplinary teams.
• Experience leading a Professional Services, consulting, or solutions-delivery function with accountability for capacity, utilization, delivery quality, customer outcomes, and operational performance.
• Experience managing services financials, including budgets, forecasts, staffing plans, utilization, delivery costs, margins, or investment trade-offs.
• Experience shaping complex enterprise engagements from discovery through scope definition, estimation, delivery planning, change control, customer adoption, and value realization.
• Proven ability to partner effectively with Sales and commercial teams while maintaining appropriate delivery discipline, scope clarity, and customer-outcome focus.
• Experience managing complex customer escalations, delivery risks, and cross-functional dependencies in a fast-moving environment.
• Strong executive communication and stakeholder-management skills, including the ability to influence customers, commercial leaders, Product, Engineering, Finance, and senior internal stakeholders.
• Demonstrated ability to lead, coach, develop, and retain senior talent; set performance expectations; and build consistent team practices.
• Experience creating or improving operational processes, portfolio governance, reporting, delivery standards, or services-management practices.
• Familiarity with enterprise SaaS, workflow platforms, data integrations, AI-enabled products, or other complex technology solutions.
• Familiarity with legal, tax, accounting, compliance, or other professional workflows where accuracy, trust, security, and domain expertise are important.

Responsibilities

• Lead the Forward Deployed Solutions team, including senior professionals supporting Legal and Tax customer engagements.
• Establish a clear operating model for intake, prioritization, staffing, delivery governance, escalation management, customer outcomes, and portfolio reporting.
• Own the annual operating plan for the function, including demand assumptions, capacity, utilization, budget, delivery cost, investment needs, and financial performance.
• Use pipeline, backlog, staffing, utilization, delivery, and customer-health data to make effective resourcing decisions and improve the predictability and efficiency of the services portfolio.
• Partner with Sales, account teams, and commercial leaders to shape strategic customer opportunities and ensure engagements have clear scope, assumptions, estimates, acceptance criteria, delivery plans, and change-control expectations.
• Support executive-level customer discovery, solution discussions, and steering forums for complex or high-value engagements.
• Ensure a strong connection between commercial pipeline and delivery capacity, identifying staffing or capability constraints early and recommending practical build, buy, borrow, or partner approaches.
• Establish and maintain operating standards for discovery, solution design, engagement planning, delivery readiness, documentation, handoff, customer adoption, and value realization.
• Lead resolution and recovery efforts for complex, at-risk, or escalated customer engagements. Coordinate cross-functional action plans that protect customer relationships and improve delivery outcomes.
• Coach, develop, and retain a high-performing team. Set clear expectations, provide feedback, support career growth, and build a strong leadership and succession bench.
• Partner with Product and Engineering leaders to ensure customer-deployment insights, recurring workflow needs, and product gaps are communicated clearly and incorporated into roadmap and investment discussions.
• Identify opportunities to convert successful customer work into repeatable delivery patterns, reusable accelerators, implementation playbooks, or packaged services.
• Balance customer-specific commitments with opportunities to improve repeatability, scalability, delivery quality, and long-term commercial value.
• Establish a consistent view of portfolio health, including pipeline, backlog, capacity, utilization, engagement status, delivery risks, customer outcomes, financial performance, and key dependencies.
• Lead regular business reviews and communicate clear recommendations, tradeoffs, performance trends, risks, and investment needs to senior leadership.
• Foster a culture of accountability, collaboration, inclusion, continuous improvement, and customer focus across the Forward Deployed Solutions organization.
• Partner with relevant technical, product, security, and domain experts to ensure solutions are delivered responsibly and in accordance with applicable quality, security, and AI governance expectations.

Job description

Thomson Reuters seeks a Director of Forward Deployed Solutions (AI) to lead a customer-facing professional services function delivering AI-enabled legal, tax, and information solutions. The role guides demand shaping, delivery planning, and performance across complex engagements while creating reusable assets and feedback for product roadmaps.

You will influence strategy, coach senior staff, and partner with Product and Engineering to shape deployment insights, ensuring measurable customer value