Director, AI Enablement & Security

Bloomreach; United States; On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Health insurance

401k Plan with employer contribution

Employee performance bonus

Employee referral bonus of up to $3,000

Celebration of work anniversaries

Job summary

BloomReach Inc. is seeking a Director of AI Enablement & Security to lead the charge in AI-driven e-commerce. This role is pivotal in maximizing organizational velocity while ensuring security standards are upheld.

The successful candidate will manage high-performing teams of AI, IT, and Security engineers, partner cross-departmentally to accelerate AI initiatives, and develop a comprehensive AI governance strategy.

Competitive salary of $200,000-$250,000 with additional bonuses and benefits including healthcare and 401k.

Qualifications

• 10+ years of experience in Information Security, IT, or Infrastructure Engineering.
• 5+ years of experience managing and scaling multiple teams.
• Exceptional ability to build relationships across enterprise departments.

Responsibilities

• Partner with leadership to identify and accelerate AI use cases.
• Chair a cross-functional AI Governance Committee.
• Design AI readiness and safety education strategy across the company.
• Lead and mentor teams in Information Security, IT, and AI enablement.
• Translate business needs into technical roadmaps.
• Integrate AI vulnerabilities and compliance requirements into risk management.
• Optimize enterprise AI FinOps and monitor vendor costs.
• Oversee technical evaluation and risk profiling for AI platforms.

Skills

Information Security

IT

Infrastructure Engineering

Team Management

AI Systems Understanding

Executive Communication

Job description

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

As Bloomreach pioneers the future of AI-driven e-commerce, driving safe, efficient, and rapid AI adoption across our entire global enterprise is paramount. We are seeking a Director, AI Enablement & Security to join our Global Information Security and Technology (GIST) leadership team.

This is a high-visibility leadership role demanding a rare blend of strategic business acumen and deep engineering leadership. Your primary mandate is to maximize Bloomreach's organizational velocity through AI adoption, while ensuring the necessary security controls, financial oversight, and compliance guardrails remain firmly in place.

You will directly manage and scale high-performing teams of AI, IT, and Security engineers who build the core infrastructure, making enterprise AI adoption possible. Serving as the central operational bridge across all departments — from Go-To-Market (GTM) and Product/R&D to HR, Finance, and Legal — you will work hand-in-hand with our GRC team, Legal, and the Data Protection Officer (DPO) to deliver frictionless, secure technical enablement.

Key Responsibilities:

• Enterprise AI Catalyst: Partner with leadership across all business units (Marketing, Sales, Customer Success, HR, Product) to identify, prioritize, and safely accelerate AI use cases that drive productivity and operational velocity.
• AI Governance Committee: Chair or co‑lead a cross‑functional AI Governance Committee to align product, corporate, legal, and financial stakeholders on global AI initiatives.
• Culture & Literacy Strategy: Design and champion a company‑wide AI readiness and safety education strategy to raise the technical and risk‑awareness baseline across Bloomreach.
• Scale Multi‑Disciplinary Teams: Lead, mentor, and resource teams across three distinct technical domains: Information Security, IT, and AI enablement.
• Technical Roadmap Execution: Translate broad, cross‑departmental business needs into concrete technical roadmaps for your teams, ensuring corporate infrastructure and production safety scale alongside company growth.
• Collaborative Risk Management: Partner closely with the GRC team, Legal, and the DPO to integrate AI‑specific vulnerabilities and compliance requirements (e.g., EU AI Act, NIST AI RMF) into the overarching Enterprise Risk Management framework without stalling business velocity.
• Cross‑Departmental Spend Optimization: Architect and own the enterprise AI FinOps framework alongside Finance. Direct your teams to build the technical tracking required to monitor, forecast, and optimize enterprise‑wide AI spend, vendor costs, and LLM API consumption across all departments.
• Vendor Lifecycle Governance: Oversee the technical evaluation and continuous risk profiling for all third‑party AI platforms and integrated business tools used across the company.

4. AI Security & Infrastructure

• Define the AI Security Blueprint: Establish the technical security standards and risk‑appetite frameworks for both internal corporate AI usage and production‑grade AI features (e.g., Loomi AI).
• Automated Guardrails: Guide IT and Security engineers in deploying automated technical controls to prevent corporate data leakage and mitigate risks.

What You Bring:

• The Leadership Pedigree: 10+ years of experience in Information Security, IT, or Infrastructure Engineering, with 5+ years of experience managing and scaling multiple teams (IT, Security, and/or AI/Software Engineering).
• Velocity-First Mindset: A proven track record of driving rapid technology adoption and change management across diverse business units while successfully maintaining rigorous corporate guardrails.
• Collaborative Diplomacy: Exceptional ability to build relationships and work seamlessly across all enterprise departments — from Go-To-Market and Product/R&D to Finance, GRC, Legal, and the DPO — bridging the gap between business enablement, execution, and compliance.
• Technical Depth: Deep conceptual and architectural understanding of modern AI systems (LLMs, MLOps, RAG, vector databases) and enterprise IT/Security infrastructure. You can easily challenge assumptions and guide your direct reports.
• Executive Communication: Elite communication skills — the ability to translate highly technical engineering concepts into business‑impact narratives and clear, data‑driven presentations for C‑suite executives.

Preferred Qualifications:

• Experience leading security or engineering initiatives in a global SaaS, B2B, or e‑commerce personalization company.
• Advanced credentials such as IAPP Certified Artificial Intelligence Governance Professional (AIGP), CISM, or similar executive‑level certifications.

The base salary range for this position is $200,000-$250,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

As set forth in Bloomreach’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.

Everyone gets to participate in the company's success through the company performance bonus.

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries — Bloomversaries!

*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.