Senior Account Manager

BloomReach Inc.; United States; On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Health care including medical, dental, and vision insurance

401k plan with employer contribution

Employee referral bonus of up to $3,000

Job summary

BloomReach Inc. is seeking a Senior Account Manager who will drive growth and long-term value across strategic accounts in the Americas. You will nurture executive relationships and ensure measurable outcomes through our innovative personalization solutions.

Your role involves owning relationships with key accounts, closing upsell opportunities, and collaborating with various internal and external teams to maximize customer satisfaction and retention.

The position offers OTE earnings in the range of $160,000-$200,000, plus stock options and a supportive benefits package including health care and a 401k plan.

Qualifications

• 5+ years of experience in Account Management or Customer Success.
• Understanding of Martech, Ad Tech, Search, Commerce, or AI?
• Must have executive presence and strong communication skills.

Responsibilities

• Drive customer success and revenue growth through strategic account management.
• Develop relationships with key accounts at the executive level.
• Achieve measurable business outcomes through Bloomreach solutions.

Skills

Account Management

Customer Success

Sales

Digital Experience

Tools

CRM tools

Forecasting tools

Job description

Bloomreach is building the world’s premieragentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

As a Senior Account Manager at Bloomreach, you will drive growth and long‑term value across a portfolio of strategic accounts in the Americas market. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions.

You’ll partner cross‑functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross‑sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region.

Your job will be to:

• Own the relationship with key accounts
• Develop and expand business, through C-level relationships, across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities

In this role you will be responsible for:

• Responsible for driving Bloomreach revenue growth with successful renewals, upsells and cross‑sells growth
• Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
• Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to deliver successful customer outcomes
• Collaborate with partners, ISVs (e.g., Shopify), and internal teams such as Customer Success to translate customer value into upsell and cross‑sell opportunities, leveraging all available resources to maximize return‑on‑investment.
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
• Operate with a sense of urgency with an outcome + results‑oriented approach to customer success
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
• Measured on Expansion ARR and Renewals quota.

You have the following experience and qualities:

• 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers. Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred.
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
• Highly collaborative leadership profile. Action and outcome oriented
• Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
• Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
• Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota.
• Knowledge and use of CRM and forecasting tools is required

Excited? Join us and transform the future of commerce experiences.

The on target earnings (OTE) range for this position is $160,000-$200,000, consisting of base plus commission. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.

Everyone gets to participate in the company's success through the company performance bonus.

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries -- Bloomversaries!

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

#LI-AB1

As set forth in Bloomreach’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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