Senior Technical Consultant

BloomReach Inc.; Northern (KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k with employer contribution

Job summary

Bloomreach Inc. is seeking a Senior Technical Consultant to lead technical implementations of Bloomreach Marketing and Search platforms, ensuring customer success from day one. You will guide integrations, troubleshoot issues, and optimize performance while collaborating with internal teams and customers.

You will drive data architecture discussions, supervise data mappings, and run technical calls. Ideal candidates have 5+ years in service delivery, strong problem-solving skills, and experience

Qualifications

• 5+ years in service delivery with leadership, organization, and consulting skills.
• Strong technical problem solving and debugging abilities.
• BS in Information Systems/Computer Science or equivalent.
• Experience with data imports, transformations and transfers (API, SFTP).
• Experience with tag managers (Google Tag Manager, Tralium) is a plus.
• Experience with omnichannel marketing automation or CDP platforms or a search platform (Endeca, Solr, Elasticsearch).
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desirable.
• Experience building marketing automation use cases and supporting email warmups.

Responsibilities

• Communicate project requirements with diverse customer roles.
• Consult on data architecture, mapping, and technical calls.
• Identify and troubleshoot risks in web service integrations.
• Develop deep product understanding to meet customer requirements.
• Use Bloomreach dashboards to demonstrate features and outcomes.
• Build marketing automation scenarios to support customer use cases.
• Assist Business Consultants with advanced marketing functionalities.
• Validate discovery, scope, and design decisions for integrations.
• Develop repeatable processes to improve project quality.
• Coordinate with Support to resolve account issues as needed.

Skills

Service delivery leadership

Technical problem solving

Data architecture & integration

APIs & SFTP data transfers

Google Tag Manager

Elasticsearch / Solr

Marketing automation

Education

BS in Information Systems/Computer Science

Tools

Google Tag Manager

Tralium

Endeca

Solr

Elasticsearch

Job description

Bloomreach is building the world’s premieragentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey.

• We're takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

As our products continue to evolve and our customer base grows, we are seeking an experienced Senior Technical Consultant who can lead the technical implementation of our Bloomreach Marketing and Search platforms ensuring customer success and delivering value from day one. This role combines the jobs of a technical engineering lead and a consultant. Our Technical Consultants work with both internal and customer teams to guide the technical integrations process, assist with technical problem solving, help manage and prioritize technical issues, assess business risks, and consult on best practices. A strong customer orientation, exceptional collaboration skills, and a solid technical background are key elements for success in this role.

What you'll do:

• Effectively communicate project requirements with a diverse group of roles within our customer's organization
• Consulting customers on data architecture, data mapping best practices and recommendations, and leading technical calls as needed
• Help identify, troubleshoot, and address technical risks and issues with web service integrations, from web and mobile frontend issues to backend performance optimizations
• Quickly develop a deep understanding of our products and how they can be leveraged to meet customer requirements
• Use Bloomreach tools and dashboards to demonstrate features to Customers and to provide high level overviews of functionalities available
• Building out simple marketing automation scenarios in support of Customer use cases, including scenarios to support email warmups
• Helping our Business Consultants set up more advanced Marketing functionalities (connecting databases, internal apps, setting up web layers, dynamic content personalization, targeted campaigns, etc.)
• Validate functional discovery, scope, and solution design decisions for product integrations
• Develop repeatable and scalable processes to improve project quality
• Work with internal Support teams to resolve account issues on an as needed basis

What you'll bring:

• 5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
• Being detail oriented, with strong technical problem solving and debugging skills
• BS in Information Systems/Computer Science, or equivalent degree
• Experience with data imports, data transformations, and data transfers (API, SFTP) is required
• Experience with Tag managers such Google Tag Manager and Tralium is seen as a benefit
• Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
• Experience with building out marketing automation use cases and supporting email warmups is desired but not essential

The base salary range for this position is $100,000-$130,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

More things you'll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow‑up check‑ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

Subscription to Calm - sleep and meditation app.*

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000!
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)