Director, AI-Driven ServiceNow Process Architecture (Remote)

highmetric; United States; Remote; USD 170,000 - 230,000; Full time

Benefits offered by this job

Remote position (Pacific/Mountain time

Job summary

Highmetric is hiring a Director of Business Process Architecture to lead client engagements combining ServiceNow work with applied AI. The role is a player-coach, split between delivering to clients and building a team of Business Process Architects.

Remote, ideally in Pacific or Mountain time zones. You will run executive workshops, redesign processes for an AI-first model, and define future-state architectures with solution and technical architects.

Qualifications

• Eight or more years of ServiceNow experience with broad platform knowledge across multiple workflows.
• Hands-on experience applying AI to business processes, including Now Assist, AI Agents, and large language models.
• Demonstrated ability to rethink processes around AI and agentic automation.
• Proven record leading engagements, programs, or customer relationships end to end.
• Leadership experience, formal or informal, such as engagement lead or acting manager.
• Strong facilitation, presentation, written, and verbal communication skills with executive audiences.
• Comfort working with ambiguity, change, and a matrixed consulting environment.

Responsibilities

• Run executive and stakeholder workshops to capture current-state processes and success measures.
• Redesign processes for an AI-first operating model using Now Assist, AI agents, and LLMs.
• Define future-state architecture and roadmaps, translating designs into plans.
• Hire, coach, and develop a team of Business Process Architects.
• Manage team financials against utilisation, revenue, and margin targets.
• Support pre-sales scoping, estimates, SOWs, and client presentations; build reusable AI delivery tools.

Skills

ServiceNow expertise

AI in business processes

Executive workshop facilitation

Leadership / people management

Client engagements

Solution design

Tools

ServiceNow

Now Assist

AI Agents

LLMs

Job description

Highmetric is hiring a Director of Business Process Architecture to lead client engagements combining ServiceNow work with applied AI. The role is a player-coach, split between delivering to clients and building a team of Business Process Architects.

Remote, ideally in Pacific or Mountain time zones. You will run executive workshops, redesign processes for an AI-first model, and define future-state architectures with solution and technical architects.