Director, AI-Driven ServiceNow Process Architecture

Newrocket; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

NewRocket seeks a Director of ServiceNow Business Process Architecture to lead AI-driven process redesigns for ServiceNow and Claude engagements. You will guide executive workshops, shape future-state architectures, and build a high-performing team in a remote-capable West US delivery setup.

You will also mentor the team, upskill on Now Assist, Claude, and LLMs, and partner with pre-sales to scope, estimate, and present to clients.

Qualifications

• 8+ years of ServiceNow experience across multiple workflows (ITSM, CSM, HRSD, SPM).
• Hands-on experience applying AI to business processes, including Now Assist and Claude.
• Proven track record leading engagements, programs, or customer relationships end to end.
• Experience supporting pre-sales, including scoping and SOW development.
• Strong facilitation and executive-level communication skills.

Responsibilities

• Client Delivery: lead workshops, redesign processes, and define future-state architecture with AI integration.
• Team Leadership: hire, coach, and develop a growing team of Business Process Architects; manage performance.
• Pre-Sales & Practice Building: support scoping, estimates, and client presentations; develop AI-enabled offerings.

Skills

ServiceNow

AI in processes

Team leadership

Pre-sales support

Facilitation

Executive communication

Ambiguity tolerance

Matrix environment

Tools

Now Assist

Claude

LLMs

Job description

NewRocket seeks a Director of ServiceNow Business Process Architecture to lead AI-driven process redesigns for ServiceNow and Claude engagements. You will guide executive workshops, shape future-state architectures, and build a high-performing team in a remote-capable West US delivery setup.

You will also mentor the team, upskill on Now Assist, Claude, and LLMs, and partner with pre-sales to scope, estimate, and present to clients.