Director, AI-Driven ServiceNow Process Architecture

NewRocket; Vista (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

NewRocket seeks a Director of ServiceNow Business Process Architecture to lead client engagements and grow a team within the Service Delivery group. You will drive process discovery, AI-enabled redesigns, and Now Assist implementations, while guiding pre-sales and delivering customer value.

You will mentor Architects, build AI-enabled offerings, and collaborate with cross-functional teams to shape strategy and delivery in a dynamic, remote-enabled environment.

Qualifications

• 8+ years of ServiceNow experience across ITSM, CSM, HRSD, SPM.
• Hands-on experience applying AI to business processes including Now Assist and Claude.
• Proven leadership and ability to lead engagements end to end.
• Experience supporting pre-sales with scoping and estimates.

Responsibilities

• Lead executive and stakeholder workshops to capture current-state processes and success measures.
• Redesign processes for an AI-first world with Now Assist, AI agents, and Claude.
• Define future-state process architecture and roadmaps; make efficiency recommendations.
• Partner with Solution and Technical Architects to translate designs into plans.
• Use Claude in delivery work to speed discovery and analysis.
• Mentor and grow a team of Business Process Architects; manage team performance.

Education

ServiceNow CSA

ServiceNow CIS

Now Assist certifications

Claude certifications

Tools

ServiceNow

Now Assist

Claude

Job description

NewRocket seeks a Director of ServiceNow Business Process Architecture to lead client engagements and grow a team within the Service Delivery group. You will drive process discovery, AI-enabled redesigns, and Now Assist implementations, while guiding pre-sales and delivering customer value.

You will mentor Architects, build AI-enabled offerings, and collaborate with cross-functional teams to shape strategy and delivery in a dynamic, remote-enabled environment.