Director of AI and Enterprise Architecture

highmetric; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

NewRocket seeks a Director of AI and Enterprise Architecture to lead technical engagements, shaping architecture for agentic AI across ERP, CRM and data platforms.

You will translate business goals into architecture, guide forward deployed engineers, and drive delivery from pilot to production in a complex enterprise environment.

This billable, client-facing role requires strong governance, security, and executive stakeholder collaboration across large enterprises.

Qualifications

• 7 to 10 years of experience in enterprise architecture or technical leadership.
• Hands-on experience with multiple enterprise platforms such as ServiceNow, SAP, Oracle, Salesforce, or Workday.
• Strong integration skills with REST/SOAP, iPaaS, and data integration.
• Practical experience with AI or automation in production.
• Proven track record moving enterprise systems from design to production with SDLC and change control.
• Understanding of security and governance incl. IAM, SSO, OAuth, SOX/GDPR/HIPAA.

Responsibilities

• Lead engagements technically as the senior technical leader on client engagements.
• Map the client's system landscape across ServiceNow, SAP, Oracle, Salesforce, Workday, and integrations.
• Translate business processes into agent-ready requirements for workflows.
• Design integration approaches for systems of record and data access patterns.
• Get workflows into production with change management, testing, and monitoring.
• Advise senior stakeholders as a trusted architecture advisor to CIOs/CTOs.
• Strengthen the practice with reusable blueprints, playbooks and readiness assessments.

Skills

Enterprise architecture

Solution architecture

Technical leadership

ServiceNow

AI / automation

Cloud data integration

Stakeholder engagement

Tools

REST APIs

SOAP APIs

MuleSoft

Boomi

SAP Integration Suite

Job description

Director of AI and Enterprise Architecture

Remote - Western US (Pacific or Mountain time zone preferred)

Why Us

NewRocket is a ServiceNow Elite Partner and a Claude Select partner, helping enterprises reimagine how work gets done with ServiceNow and AI. We work with public and private sector organizations, including some of the world's biggest brands, to simplify processes, remove complexity, and turn the promise of AI into measurable business outcomes. We are "Raising the Bar" in delivering technology's promise to create new kinds of experiences for our customers.

Our Core Values:

• Excellence
• Creativity
• Integrity
• Teamwork
• Empathy #ExCITE

The Role

About the role

We're hiring a Director of AI and Enterprise Architecture to be the technical leader on our client engagements, working alongside our forward deployed engineers as they build and deploy agentic AI inside complex enterprise environments. This is a billable, client-facing consulting role.

Large enterprises don't run on one system. They run on decades of layered platforms: ERP backbones like SAP and Oracle, service and workflow platforms like ServiceNow, CRM, HR and finance suites, custom integrations, data warehouses, and the identity and security controls that hold it all together. Agentic AI only creates value when it can work safely inside that landscape: reading the right data, taking the right actions, respecting approvals and access controls, and leaving an audit trail that satisfies IT, security and compliance.

On each engagement, you're the person who understands that landscape. You map the client's systems, translate their business goals into the architecture and requirements agents need, and lead the forward deployed engineers through it as they build, so workflows make it out of pilot and into the client's production environment.

What you'll do

• Lead engagements technically. Serve as the senior technical leader on client engagements, setting architecture direction and guiding the forward deployed engineers who are building alongside you.
• Map the client's system landscape. Quickly get to grips with each client's environment, including ServiceNow, SAP, Oracle, Salesforce, Workday, custom systems and the integrations between them, and turn it into a clear picture the engineering team can build against.
• Translate business processes into agent-ready requirements. Work with client process owners to break down workflows like incident resolution, procure-to-pay, order-to-cash and employee onboarding into the tasks, data, decisions, permissions and human approval points an agent must handle.
• Design how agents connect to systems of record. Define the integration approach for each engagement: APIs, integration platforms, event streams, MCP and tool-calling layers, and data access patterns.
• Get workflows into production. Navigate the client's environments, change management, release processes, testing, monitoring and support handoff so agentic workflows move from pilot to production.
• Clear the path with security and governance. Design identity and access models for agents (service accounts, least privilege, delegated authority), audit logging and controls, and win sign-off from client CISOs, risk teams and auditors.
• Advise senior client stakeholders. Act as a trusted architecture advisor to client CIOs, CTOs, enterprise architects and platform owners, and identify where agentic workflows can expand into new use cases.
• Strengthen the practice. Turn what you learn on engagements into reusable blueprints, integration playbooks and readiness assessments, and share field insight with our product and engineering teams.

What you bring

• 7 to 10 years of experience in enterprise architecture, solution architecture or technical leadership roles within large, complex enterprise software environments.
• Deep hands-on knowledge of at least two major enterprise platforms, such as ServiceNow, SAP (S/4HANA, BTP), Oracle (Fusion, E-Business Suite, OCI), Salesforce or Workday, including their data models, APIs, extension frameworks and upgrade constraints.
• Strong grounding in enterprise integration: REST and SOAP APIs, middleware and iPaaS (MuleSoft, Boomi, SAP Integration Suite or similar), event-driven architecture, and master data management.
• Practical experience with AI or automation in production, such as LLM-based applications, agentic workflows, RPA or intelligent automation, and a clear point of view on where agents fit and where they don't.
• Proven track record moving enterprise systems from design to production, including environment management, SDLC and change control, testing, monitoring and operational support.
• Solid understanding of enterprise security and governance: identity and access management, SSO and OAuth, role-based access, audit, and regulatory requirements such as SOX, GDPR or HIPAA.