Director, AI-Driven Process Intelligence

Western Digital

Salt Lake City (UT)

On-site

USD 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Employee stock purchase plan

WD Savings 401(k) Plan

Medical/dental/vision insurance

Paid vacation and sick leave

Job summary

Western Digital seeks a strategic leader to drive enterprise process intelligence and transformation across core operations. You will own the object-centric process mining program (Celonis) and steward OCDM data models, data pipelines, and KPI frameworks while guiding cross‑functional teams through process re‑engineering and AI-enabled automation initiatives.

You will partner with Finance, Procurement, Supply Chain, and IT leaders to quantify value, define targets, and deliver investment-ready

Qualifications

Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA preferred.
10 years in business transformation, process excellence, or consulting; 5 years in a people leadership role.
Hands-on experience with Celonis, UiPath Process Mining, SAP Signavio, or equivalent platform; ability to author data models and analytical queries.
Proficiency in SQL/PQL; experience working with cloud data platforms (AWS, Snowflake, or similar) and large-scale transactional datasets.
Lean Six Sigma (Green Belt minimum, Black Belt preferred), BPMN 2.0, Project Management Professional (PMP) certification.
Demonstrated ability to build teams, influence across matrixed organizations, and deliver outcomes without direct budget authority.

Responsibilities

Stand up and operate the Process Mining Center of Excellence: charter, named roles, decision rights matrix, steering-group cadence, prioritization board, and business-unit engagement contracts
Define and publish the candidate prioritization framework — value and feasibility criteria with scoring anchors, QCD evidence-based scoring modes, and heat maps — so that which processes enter the program is governed by transparent criteria rather than demand pressure
Own and scale WD’s object-centric Process Mining program on Celonis as the primary diagnostic engine for enterprise process health
Act as the design authority for the enterprise object-centric data model (OCDM): modeling standards, extension policy, object type ownership, change review gates, model catalogue, and data footprint / license consumption control.
Establish and maintain automated data pipelines from Oracle Fusion and any other relevant sources to the process mining platform, ensuring data fidelity and refresh cadence SLAs
Design and govern end-to-end process mining data models across source systems, integrating event logs from modules including SCM, Procurement, Financials, and Order Management
Build and maintain a library of PQL-based KPIs, conformance checks, and variant analyses across all in-scope processes
Translate process graph outputs into clearly packaged, investment-ready findings for business unit-led prioritization, including realization measurement defined at drafting time.
Scope and lead the Task Mining capability as a complementary lens on task-level effort and automation candidates, feeding granular task logs into the process mining analysis.
Lead cross-functional process re-engineering initiatives from current-state diagnosis through future-state design and implementation
Apply BPMN 2.0, Lean, Six Sigma, and Design Thinking methodologies to redesign processes that eliminate waste, reduce cycle time, and improve control compliance
Drive standardization of process designs across business units and geographies, reducing process variants and operational complexity
Drive adoption of AI capabilities at scale: guided analysis for business users, agent integrations and orchestration for automated and human-in-the-loop interventions.
Contribute to the architectural design decision on Celonis Graph vs. Enterprise Knowledge Graph, for process context consumption by agents.
Maintain a continuous technology watch on platform evolution, catalog additions, adherence and simulation capabilities, and licensing trends
Freeze baseline KPI values per candidate and track process KPIs against baselines and targets
Track realized value per opportunity and publish value scorecards to steering committees
Track process mining and task mining capabilities adoption
Act as a trusted advisor to leaders across Procurement, Finance, Supply Chain, and Sales Operations