Director, AI-Driven Owner & Operator Portal

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 200,000 - 260,000; Full time

Job summary

IHG Hotels & Resorts seeks a Director of Product Management for the Owner & Operator Portal to lead the vision, strategy and execution of a multi-surface intelligent portal. You will steer product delivery across web, mobile, AI agents and notifications, built on Salesforce and frontier AI.

You will influence senior leaders, manage a team of BAs and a Data Visualization Manager, and partner with stakeholders to deliver scalable, data-rich experiences with governance and reliability.

Qualifications

• Bachelor's or Master's Degree in a relevant field or equivalent experience.
• Minimum 10+ years of progressive product management experience in digital platforms and enterprise tech.

Responsibilities

• Owns and develops the product vision, strategy and roadmap for the Owner & Operator Portal across multi-surface experiences.
• Translates frontier AI innovations into business value for stakeholders across the organization.
• Develops business cases and influences senior leadership on prioritization and adoption of product capabilities.
• Researches frontier AI solutions and evaluates their applicability to the portal roadmap.
• Leads cross-functional teams, defines data models and ensures timely delivery and quality.
• Guides governance, release readiness and vendor partnerships.

Skills

Salesforce Experience

Agentforce

Data Cloud

Tableau BI

ML/AI

Product management

Agile/Scrum

Security & IAM

Data modeling

Education

Bachelor's or Master's degree

Tools

Salesforce

MuleSoft

GCP/BigQuery

Job description

IHG Hotels & Resorts seeks a Director of Product Management for the Owner & Operator Portal to lead the vision, strategy and execution of a multi-surface intelligent portal. You will steer product delivery across web, mobile, AI agents and notifications, built on Salesforce and frontier AI.

You will influence senior leaders, manage a team of BAs and a Data Visualization Manager, and partner with stakeholders to deliver scalable, data-rich experiences with governance and reliability.