Director, AI-Driven Implementation & Integrations

Socket.dev; North Carolina; Hybrid; USD 200,000 - 225,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

Faro seeks a Director of Implementation Services to lead the technical deployment of our platform across customer environments, owning the end-to-end delivery from infrastructure setup to data integration and AI configuration. You will partner with DevOps, Product, and Engineering to ensure secure, scalable go-live and repeatable delivery playbooks.

Based on the U.S. East Coast with up to 30% travel, this hands-on leadership role requires strong SaaS infrastructure experience and the ability to

Qualifications

• 8+ years in Professional Services or similar customer-facing SaaS role.
• Hands-on experience with enterprise SaaS infrastructure including SSO/SAML, identity providers, APIs, authentication, service accounts, and customer system integrations.
• Experience configuring structured data mappings using JSON or similar formats, with a strong understanding of how data moves between systems.
• Experience developing or iterating AI prompts or rules-based logic for data ingestion, content transformation, or workflow automation.
• Able to work directly with customer IT and technical teams while translating technical concepts for non-technical stakeholders.
• Strong problem solver who can troubleshoot across infrastructure, integrations, data, and application configuration while also building scalable processes.
• Based on the U.S. East Coast, with travel up to 30%.

Responsibilities

• Lead end-to-end technical implementations across customer environments.
• Own infrastructure setup with customer IT and DevOps, including environments, SSO/SAML and identity provider configuration, user access, service accounts, APIs, and other prerequisites for go-live.
• Scope, coordinate, and troubleshoot API integrations and system connections with cross-functional teams to keep implementations moving.
• Define, configure, validate, and troubleshoot JSON-based field mappings that connect customer and third-party data to Faro’s data model.
• Develop, test, and refine AI prompts to support data ingestion and protocol authoring workflows.
• Translate customer requirements into practical technical solutions including configuration changes, scripts, and data transformations.
• Build repeatable implementation playbooks, standards, and processes to improve consistency and value delivery as Faro scales.
• Manage a Project Manager responsible for timelines and deliverables, and collaborate with Customer Strategy, Solutions Onboarding, Product Experience, Product, DevOps, and Engineering.

Skills

Solutions Architecture

Technical Leadership

Customer-facing communication

Problem solving

Data mapping design

SaaS systems integration

End-to-end delivery

AI prompts development

Tools

SSO/SAML configurations

APIs integrations

JSON configurations

AI prompts development

Job description

Faro seeks a Director of Implementation Services to lead the technical deployment of our platform across customer environments, owning the end-to-end delivery from infrastructure setup to data integration and AI configuration. You will partner with DevOps, Product, and Engineering to ensure secure, scalable go-live and repeatable delivery playbooks.

Based on the U.S. East Coast with up to 30% travel, this hands-on leadership role requires strong SaaS infrastructure experience and the ability to