Director, AI-Driven Digital CX & Marketing

prologis

San Francisco (CA)

On-site

USD 149,000 - 205,000

Full time

14 days+

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Job summary

Prologis seeks a Director, Marketing – Digital Customer Experience to lead the strategy and evolution of the global digital customer experience ecosystem with an AI-first mindset. You will own the vision across web, CMS, asset management, marketing automation, analytics, and AI-enabled capabilities, partnering with multiple functions to deliver scalable digital experiences.

With 10+ years in digital customer experience and proven leadership of enterprise platforms, you will drive AI-driven

Qualifications

10+ years in digital customer experience, digital product management, or related field.
Proven leadership of enterprise digital platforms and customer-facing products.
Experience using AI to transform digital products and workflows, moving AI into production.
Strong knowledge of generative AI, LLMs, RAG, personalization, and AI governance.
Ability to translate problems into AI-enabled product opportunities with measurable outcomes.

Responsibilities

Define and lead global Digital Customer Experience strategy and roadmap with AI embedded as a design principle.
Reimagine customer journeys, experiences, workflows, and analytics through an AI-first lens.
Prioritize AI opportunities based on value, feasibility, and data readiness.
Lead AI-enabled capabilities from discovery to production and adoption.
Drive adoption of generative and conversational AI, intelligent search, and personalization.
Oversee CMS/DXP, DAM, marketing automation, analytics, and integrations as product areas.
Ensure scalable, secure, governed AI-enabled solutions aligned with enterprise standards.
Build and mentor a high-performing Digital Customer Experience team.