Director, AI-Driven Client Success & Growth

Luxury Presence; Austin, Northern (TX, KY); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Base salary disclosed

Annual performance bonus

Equity

Comprehensive benefits

Hybrid role in Austin

Job summary

Luxury Presence in Austin, TX is seeking a Director of Client Success to lead our CS organization and drive retention, expansion, and client outcomes at scale.

You will manage CSM managers and their teams, set coaching cadences, own renewal motions, and partner with Sales, Onboarding, Support, and Product to shape an operating model that elevates every client interaction. AI-forward leadership is essential.

Qualifications

• 8+ years in Client Success or account management.
• At least 3 years leading leaders (managing managers).
• Proven track record owning gross and net retention or renewal and expansion targets.
• Experience scaling a CS team in a high-growth SaaS or subscription business.
• Built operating infrastructure: health scoring, segmentation, playbooks, forecasting.

Responsibilities

• Own gross and net retention for the CS book.
• Build renewal and at-risk motions to protect recurring revenue.
• Partner with the team to grow upsell and expansion revenue across the base.
• Lead a team of CSM managers and their CSMs; set targets and coaching cadence.
• Shape the QBR and business-review motion for high-value accounts.
• Use AI and automation to scale coverage and focus on high-impact work.

Skills

Client Success Leadership

Retention & Renewal

Team Building

Data-driven

AI-forward

High-growth SaaS

Job description

Luxury Presence in Austin, TX is seeking a Director of Client Success to lead our CS organization and drive retention, expansion, and client outcomes at scale.

You will manage CSM managers and their teams, set coaching cadences, own renewal motions, and partner with Sales, Onboarding, Support, and Product to shape an operating model that elevates every client interaction. AI-forward leadership is essential.