Client Success Manager I

Luxury Presence; Austin (TX); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Performance bonus

Competitive equity/stock options

Flex PTO

Health, vision, and dental insurance

401(k)

Job summary

Luxury Presence is seeking a Client Success Manager I in Austin, TX, to enhance client relationships and ensure platform success. You will leverage your 3+ years of experience in Client Success to understand clients' goals, support onboarding, and maximize value. Strong communication skills and a passion for real estate are essential. The role offers a hybrid work environment and benefits including performance bonuses, competitive equity options, and health insurance.

Qualifications

• 3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role.
• 1+ year managing a book of business.
• Strong written and verbal communication skills.
• Comfort learning new software platforms quickly.
• A basic understanding of digital marketing concepts or a genuine eagerness to learn.

Responsibilities

• Understand clients’ goals and translate them into platform outcomes.
• Build trusted relationships through proactive communication.
• Support clients through onboarding and maximize their investment value.

Skills

Client Success

Account Management

Customer Support

Communication

Digital Marketing Concepts

Tools

WordPress

Shopify

CRMs

Job description

Luxury Presence

Luxury Presence is building the AI growth platform for real estate and is seeking a Client Success Manager I to join our growing Client Success team.

Responsibilities

As a Client Success Manager I, you will:

• Deeply understand clients’ goals, business needs, and brand vision, and translate that understanding into tangible platform outcomes.
• Build trusted relationships through proactive communication, consistent follow‑through, and genuine investment in each client’s success.
• Support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross‑functionally to ensure clients are getting maximum value from their investment.

Qualifications

• 3+ years of experience in Client Success, Account Management, Customer Support, or a related client‑facing role.
• 1+ year managing a book of business.
• Strong written and verbal communication skills.
• Comfort learning new software platforms quickly; experience with content management systems and integrations (e.g., WordPress, Shopify, and common CRMs) is a plus.
• A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn.
• Track record of being reliable, organized, and thorough.
• Experience in a fast‑paced, team‑oriented environment.
• Interest in the real estate industry; a passion is a plus.
• Enthusiasm, competitive spirit, and a friendly and sunny disposition.

Job Requirements

• Located in Austin, TX or Scottsdale, AZ; Hybrid work with in‑office days as described.
• Working hours of 8:00 am to 5:00 pm.

Benefits

• Performance bonus
• Competitive equity/stock options
• Flex PTO
• Health, vision, and dental insurance
• 401(k)

Equal Opportunity Employer

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We Use AI in Hiring

We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.