Director, AI Data Center Field Services

Dell Inc.; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Dell Inc. is seeking a Director, Data Center Field Services – AI Infrastructure to lead deployment and ongoing operations for Dell’s AI infrastructure environments.

You will align field service delivery with enterprise objectives, drive reliability, uptime, and customer outcomes across large-scale accounts. The role requires strategic leadership across a matrixed service ecosystem and collaboration with cross-functional Dell teams.

Responsibilities

• Leads service delivery for Dell’s AI infrastructure environments across large-scale customer accounts, driving deployment readiness and steady-state operational excellence.
• Partners with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime and maintain strong operational performance.

Job description

Dell Inc. is seeking a Director, Data Center Field Services – AI Infrastructure to lead deployment and ongoing operations for Dell’s AI infrastructure environments.

You will align field service delivery with enterprise objectives, drive reliability, uptime, and customer outcomes across large-scale accounts. The role requires strategic leadership across a matrixed service ecosystem and collaboration with cross-functional Dell teams.