Director, Account Specialist (Mexico/US Team)

TRSS; Olympia (WA); On-site; USD 250,000 - 394,000; Full time

Job summary

A leading company in Legal and Compliance Technology is seeking a seasoned leader to manage their account specialist team. This role involves ensuring customer operations run smoothly, aligning strategies with business goals, and enhancing customer satisfaction. With a strong focus on career growth and an inclusive culture, this position offers a comprehensive benefits package and the opportunity to lead a high-performing team dedicated to strategic growth.

Benefits

Flexible Vacation

Mental Health Days

Work-from-home Options

Access to LinkedIn Learning

Qualifications

• 10+ years in account management, retention & renewals, or sales.
• 8+ years leading teams.

Responsibilities

• Lead account specialist team for smooth operations.
• Monitor sales and renewal performance metrics.
• Analyze customer data for improvement opportunities.

Skills

Communication

Interpersonal Skills

Analytical Thinking

Problem-Solving

Tools

CRM Software

Sales Tools

Job description

Employer Industry: Legal and Compliance Technology

Why consider this job opportunity:
- Salary up to $393,300
- Comprehensive benefits package including flexible vacation, mental health days, and work-from-home options
- Opportunity for career advancement and development through access to LinkedIn Learning and internal talent marketplace
- Inclusive culture with a commitment to diversity, equity, and social impact initiatives
- Chance to lead a high-performing team dedicated to customer satisfaction and strategic growth

What to Expect (Job Responsibilities):
- Lead and manage the account specialist team to ensure customer operations run smoothly
- Collaborate with senior leadership to align account management strategies with business goals
- Monitor and report on sales, renewal, and upsell/cross-sell performance metrics
- Analyze customer data to identify trends and opportunities for improvement
- Address customer issues promptly to maintain high levels of satisfaction

What is Required (Qualifications):
- 10+ years of experience in account management, retention & renewals, sales, or a related field
- 8+ years of experience leading a team of managers and individual contributors
- Excellent communication and interpersonal skills
- Proficiency in CRM software and sales tools
- Ability to travel to Mexico City on a regular basis

How to Stand Out (Preferred Qualifications):
- Strong analytical thinking and problem-solving abilities
- Experience in driving utilization of tools and process training
- Proven track record of meeting revenue targets and growth objectives
- Ability to work effectively with cross-functional teams
- Experience in customer relationship management and operational efficiency

#LegalTech #CustomerSuccess #Leadership #CareerGrowth #DiversityAndInclusion

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