Director, Account Specialist (Mexico/US Team)

TRSS; Washington (District of Columbia); Remote; USD 150,000 - 394,000; Full time

Job summary

A leading company in Legal and Professional Services is seeking an experienced Account Management leader. This role involves managing a team, collaborating with senior leadership, and ensuring high sales performance. The ideal candidate will have extensive experience in account management and team leadership, with a focus on driving results and customer satisfaction. This position offers a competitive salary and a comprehensive benefits package, along with opportunities for professional development and a flexible work environment.

Benefits

Comprehensive benefits package

Flexible work-life balance

Opportunities for career advancement

Inclusive culture

Qualifications

• 10+ years experience in account management, retention & renewals.
• 8+ years experience leading a team.

Responsibilities

• Lead and manage the account specialist team.
• Collaborate with senior leadership on strategies.
• Analyze customer data for trends.

Skills

Communication

Interpersonal Skills

Analytical Thinking

Problem Solving

Tools

CRM Software

Sales Tools

Job description

Employer Industry: Legal and Professional Services

Why consider this job opportunity:
- Salary up to $393,300
- Comprehensive benefits package including health, dental, vision, and life insurance
- Flexible work-life balance with options for remote work and flexible vacation
- Opportunities for career advancement and professional development through LinkedIn Learning and internal talent marketplace
- Inclusive culture that values diversity and offers employee-driven resource groups
- Chance to make a positive impact on justice, truth, and transparency on a global scale

What to Expect (Job Responsibilities):
- Lead and manage the account specialist team to ensure high performance and achievement of sales and renewal metrics
- Collaborate with senior leadership to align account management strategies with business goals
- Analyze customer data to identify trends and improvement opportunities
- Monitor and report on sales performance, including renewals and upsells
- Address customer issues promptly to maintain high levels of satisfaction

What is Required (Qualifications):
- 10+ years experience in account management, retention & renewals, sales, or a related field
- 8+ years experience leading a team, including talent development and performance delivery
- Excellent communication and interpersonal skills
- Proficiency in CRM software and sales tools
- Ability to travel to Mexico City on a regular basis (typically once a month)

How to Stand Out (Preferred Qualifications):
- Experience in driving utilization of tools and process training within a sales environment
- Strong analytical thinking and problem-solving skills
- Proven ability to work effectively with cross-functional teams
- Experience in solving complex business problems
- Demonstrated commitment to achieving strategic goals

#LegalServices #AccountManagement #CareerGrowth #DiversityAndInclusion #RemoteWork

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