Director, Account Specialist (Mexico/US Team)

TRSS; Oxnard (CA); Remote; USD 150,000 - 394,000; Full time

Job summary

A leading company in the legal and information services sector is seeking an experienced Account Manager to lead their specialist team. This role offers a competitive salary and comprehensive benefits, alongside opportunities for personal and professional growth. The ideal candidate will have extensive experience in account management and team leadership, with a focus on customer satisfaction and sales performance.

Benefits

Comprehensive benefits package

Flexible vacation

Mental health days

Learning and development programs

Inclusive culture

Qualifications

• 10+ years in account management or related field.
• 8+ years leading a team.

Responsibilities

• Lead account specialist team to achieve sales targets.
• Monitor customer satisfaction and address issues.

Skills

Communication

Interpersonal Skills

Analytical Thinking

Tools

CRM Software

Sales Tools

Job description

Employer Industry: Legal and Information Services

Why consider this job opportunity:
- Salary up to $393,300
- Comprehensive benefits package including flexible vacation and mental health days
- Opportunities for personal and professional growth through learning and development programs
- Inclusive culture with a strong commitment to diversity and social impact initiatives
- Chance to work for a company that promotes justice, truth, and transparency globally
- Flexibility to work remotely and travel to various locations as needed

What to Expect (Job Responsibilities):
- Lead the account specialist team to achieve sales, upsells, cross-sells, and support renewal processes
- Collaborate with senior leadership to align account management strategies with business goals
- Monitor customer satisfaction and address issues promptly to ensure high levels of service
- Analyze customer data to identify trends and opportunities for improvement
- Provide regular updates on sales and performance metrics to the sales team and management

What is Required (Qualifications):
- 10+ years of experience in account management, retention, renewals, sales, or a related field
- 8+ years of experience leading a team of managers and individual contributors
- Excellent communication and interpersonal skills
- Proficiency in CRM software and sales tools
- Ability to travel to Mexico City on a regular basis

How to Stand Out (Preferred Qualifications):
- Experience in driving team performance and achieving revenue targets
- Strong analytical thinking and problem-solving abilities
- Proven ability to work effectively with cross-functional teams
- Experience in adapting and executing functional strategies

#LegalServices #AccountManagement #CareerGrowth #DiversityAndInclusion #RemoteWork

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