Director, Account Specialist (Mexico/US Team)

Remote Jobs; United States; Remote; USD 250,000 - 358,000; Full time

Job summary

A leading employer in the Legal and Information Services sector is seeking an experienced Account Management leader. This role offers a competitive salary up to $357,500 and comprehensive benefits, including flexible work arrangements and a commitment to professional growth. The ideal candidate will have extensive experience in account management and team leadership, with a focus on delivering exceptional customer service and operational efficiency.

Benefits

Comprehensive benefits package

Flexible work arrangements

Learning and development resources

Employee-driven initiatives

Qualifications

• 10+ years in account management or related field.
• 8+ years leading a team with talent development.
• Proficiency in CRM and sales tools.

Responsibilities

• Lead and manage the account specialist team.
• Collaborate with leadership on account management strategies.
• Monitor sales and renewal performance metrics.

Skills

Communication

Analytical Thinking

Problem Solving

Tools

CRM Software

Sales Tools

Job description

Employer Industry: Legal and Information Services

Why consider this job opportunity:
- Salary up to $357,500
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible work arrangements, including the option to work remotely and take advantage of flexible vacation policies
- Commitment to personal and professional growth through extensive learning and development resources
- Opportunity to make a positive social impact through employee-driven initiatives

What to Expect (Job Responsibilities):
- Lead and manage the account specialist team to ensure exceptional customer service and operational efficiency
- Collaborate with senior leadership to align account management strategies with overall business goals
- Monitor and report on sales, renewal, and upsell/cross-sell performance metrics
- Address customer issues promptly to maintain high levels of satisfaction and retention
- Analyze customer data to identify trends and opportunities for improvement

What is Required (Qualifications):
- 10+ years of experience in account management, retention & renewals, sales, or a related field
- 8+ years of experience leading a team, including talent development and performance management
- Proficiency in CRM software and sales tools
- Excellent communication and interpersonal skills
- Strong analytical thinking and problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Experience in driving utilization of tools and process training within a team environment
- Proven track record of achieving sales quotas and revenue targets
- Familiarity with industry trends and market conditions relevant to account management

#LegalServices #AccountManagement #Leadership #CareerGrowth #DiversityAndInclusion

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