Director, Account Specialist (Mexico/US Team)

TRSS; New York (NY); Remote; USD 300,000 - 394,000; Full time

Job summary

A leading company in Legal and Compliance Services is seeking an experienced Account Management leader to drive customer operations and team performance. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth. The ideal candidate will have extensive experience in account management and a proven track record of leading successful teams. Join us to contribute to meaningful work that promotes justice and transparency while enjoying a flexible work environment.

Benefits

Comprehensive benefits package

Flexible vacation

Mental health days

Work-from-home options

Qualifications

• 10+ years in account management, retention & renewals, or sales.
• 8+ years leading teams.

Responsibilities

• Lead account specialist team for customer operations.
• Monitor sales and renewal performance metrics.
• Analyze customer data for improvement opportunities.

Skills

Communication

Interpersonal Skills

Analytical Thinking

Problem-Solving

Tools

CRM Software

Sales Tools

Job description

Employer Industry: Legal and Compliance Services

Why consider this job opportunity:
- Salary up to $393,300
- Comprehensive benefits package including flexible vacation, mental health days, and work-from-home options
- Opportunities for personal and professional growth through learning and development programs
- Inclusive culture focused on diversity, equality, and social impact
- Chance to contribute to meaningful work that promotes justice and transparency

What to Expect (Job Responsibilities):
- Lead and manage the account specialist team to ensure exceptional customer operations
- Collaborate with senior leadership to align account management strategies with business goals
- Monitor and report on sales, renewal, and upsell/cross-sell performance metrics
- Analyze customer data to identify trends and opportunities for improvement
- Address customer issues promptly to ensure high levels of satisfaction

What is Required (Qualifications):
- 10+ years of experience in account management, retention & renewals, sales, or a related field
- 8+ years of experience leading a team of managers and individual contributors
- Excellent communication and interpersonal skills
- Proficiency in CRM software and sales tools
- Ability to travel to Mexico City on a regular basis

How to Stand Out (Preferred Qualifications):
- Experience in analytical thinking and problem-solving abilities
- Proven track record of driving team performance and achieving revenue targets
- Demonstrated ability to work effectively with cross-functional teams
- Familiarity with industry trends and market conditions

#LegalServices #CustomerSuccess #CareerGrowth #DiversityAndInclusion #RemoteWork

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