Director, Account Management

Strand Marketing LLC; Hermosa Beach (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K with 4% company match

WFH Mondays and half-day Fridays

Monthly reimbursements for cell phone and lifestyle

Job summary

Strand Marketing LLC in Hermosa Beach is seeking a Director of Account Management to lead client relationships and manage complex marketing programs. This client-facing leadership role focuses on aligning teams and ensuring project progress from strategy to execution.

The ideal candidate has 5 to 8+ years of experience in account management and excels in communication. The position offers a hybrid work schedule with in-person attendance required three days a week and competitive benefits including 401K with a company match.

Qualifications

• 5 to 8+ years of experience in account management, client services, or program leadership.
• Experience leading cross-functional marketing workstreams.
• Strong operator who takes initiative and moves work forward.

Responsibilities

• Own day-to-day leadership across assigned accounts and initiatives.
• Serve as a primary point of contact for client stakeholders.
• Partner closely with teams across media, data, operations, and compliance.

Skills

Account management

Client services

Cross-functional leadership

Performance marketing

Clear communication

Job description

Strand Marketing is a boutique digital marketing consultancy focusing on strategic client services, and performance-based media buying. Strand formed over four years ago, and our company has achieved incredible success. We work with large multi-million dollar brands, and up-and-coming start-up companies. Our expertise in media strategy, marketing operations, and the consumer journey has positioned us uniquely to provide significant growth and value to our clients. We are continuing to grow at a rapid pace and are seeking a Director, Account Management to help support our diverse and exciting client roster.

The Role

Strand is hiring a Director, Account Management to lead key client relationships and drive day-to-day execution across complex marketing programs. This is a client-facing leadership role for someone who can bring structure to fast-moving work, align cross-functional teams, and keep initiatives progressing from strategy through execution. You will serve as a trusted partner to clients while ensuring internal teams are clear on priorities, timelines, and next steps.

The right person is highly organized, action-oriented, and comfortable operating in environments where priorities shift and speed matters. You do not need to be a deep expert in every channel on day one, but you do need to be able to take ownership quickly, communicate clearly, and move work forward with confidence.

What You'll Do

• Own day-to-day leadership across assigned accounts, channels, and initiatives. Turn strategic direction into clear action plans, keep workstreams moving, and ensure campaigns, tests, and initiatives launch on time and continue to progress.
• Manage client relationships
  • Serve as a primary point of contact for client stakeholders. Lead regular client calls, communicate priorities and performance clearly, and build trust through consistency, responsiveness, and follow-through.
• Drive cross-functional alignment
  • Partner closely with teams across media, data, operations, and compliance. Clarify ownership, coordinate timelines, surface dependencies, and ensure teams stay aligned around client goals.
• Prioritize high-impact work
  • Manage competing inputs across client needs, internal priorities, and growth opportunities. Focus teams on the work that will have the greatest impact and maintain momentum across multiple concurrent initiatives.
• Stay close to account performance and understand the metrics that matter. Partner with channel teams to identify optimizations, uncover new opportunities, and translate insights into clear recommendations and next steps.
• Improve systems and processes
  • Identify where workflows, communication, or execution can be stronger. Build structure where needed through better cadences, templates, tracking, and documentation to improve efficiency and scalability over time.

In This Role, Success Means:

• Client accounts are organized, proactive, and consistently moving forward
• Clients feel informed, supported, and confident in both execution and direction
• Cross-functional teams are aligned and operating efficiently
• High-priority initiatives launch and progress without unnecessary delay
• Performance opportunities are identified and acted on quickly
• Account operations become more scalable and repeatable over time

What We're Looking For

• 5 to 8+ years of experience in account management, client services, or program leadership
• Experience leading cross-functional marketing workstreams
• Experience managing mid-market and/or enterprise client relationships
• Exposure to performance marketing, lead generation, affiliate, email, paid media, or related channels preferred
• Strong operator who takes initiative and moves work forward
• Excellent prioritization skills and sound judgment
• Structured thinker who can create clarity in ambiguous situations
• Clear, concise communicator who is comfortable with clients and internal stakeholders
• Strong sense of ownership and accountability for outcomes
• A plus if you have:
  • Experience in insurance, financial services, or lead generation environments
  • Familiarity with channels such as affiliate, email, or native
  • Experience in a fast-pace, high-growth, or startup environment

Why Join Strand

Hybrid:

• This role is required to be in person at our beautiful, fully stocked Hermosa Beach location Tuesday-Thursday each week. This is a meeting heavy role, the right candidate will be extremely comfortable being in meetings for the majority of their day.
• Competitive Pay
• 401K with 4% company match
• WFH Mondays and WFH + Half Day Fridays all year
• Monthly cell phone and lifestyle reimbursement
• Monthly happy hours, team building events, and volunteer opportunities
• Fun, energizing and fast-paced work environment