Director, Access Strategy and Operations- Patient Access Organization

Veterans in Healthcare; Los Angeles (CA); On-site; USD 111,000 - 246,000; Full time

Job summary

UCLA Health in Los Angeles, CA seeks a Director level leader for the Patient Access Organization (PAO) to drive strategy, governance, and execution across centralized scheduling, referral intake, capacity management, and access optimization.

Reporting to the Senior Director of Patient Access, you will partner with PAO directors, administrators and coaches, aligning initiatives, auditing quality, and delivering scalable, high-impact improvements in patient access.

Job description

Work Location Los Angeles,CA Job #32540 Work Hours M-F, 8-5 Employment Type 2 – Staff- Career Duration Indefinite Salary Range $110985-246225 Annually Posted Date August 11, 2026 Bargaining Unit RP – RPSP

Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

Description

UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health. The Director, Access Strategy and Operations, serves as a strategic and operational partner to the Senior Director of Patient Access, providing enterprise-level support to advance performance, accountability, and transformation across the Patient Access Organization. This role strengthens initiative governance, execution tracking, and leadership alignment across centralized scheduling, referral intake, capacity management, and access optimization functions. The Director, Access Strategy and Operations, is responsible for driving execution of complex initiatives, ensuring alignment across access functions, auditing quality and outcomes, and enabling leaders to deliver consistent, high-quality results at scale. This role establishes structured operating cadence, audits work products for quality and readiness, coordinates cross-functional initiatives, and ensures timely delivery of strategic priorities across a complex, matrixed health system environment. Operating with significant autonomy and influence, this individual acts as an integrator, connecting strategy to execution, surfacing risks and gaps, and ensuring priorities move forward on time and with rigor. The role partners closely with the Patient Access Organization Directors, Administrators, Supervisors, and Access Performance Coaches, as well as cross-disciplinary stakeholders across the health system, to improve the end-to-end patient access journey. $110,985- $246,225