Director

Workstream; Somerset (MA); On-site; USD 85,000 - 105,000; Full time

Job summary

Chick-fil-A in Massachusetts seeks a Restaurant Director to lead daily operations, drive guest satisfaction, and mentor teams.

You will focus on achieving labor, food cost, and throughput targets while upholding the brand's hospitality standards and community involvement. This role offers opportunities to develop leaders and contribute to the growth of the Chick-fil-A brand within a locally owned restaurant.

Qualifications

• Leadership experience in the workplace for at least 6 months.
• Must be 18 years or older.
• Available to work 5 shifts per week, at least 40 hours, with opening/closing availability.

Responsibilities

• Oversee a broader area of the business and lead high-performing teams.
• Meet restaurant metric targets for labor, food cost, and customer satisfaction.
• Develop and coach team members to ensure exceptional guest experiences.

Skills

Leadership experience

Availability for 40h+ / week

18+ age

Job description

Restaurant Directors are high-level representatives and guardians of the brand of Chick‑fil‑A for the local Owner/Operator. These are high performing leaders who have strong emotional control and leadership qualities. Directors will oversee a broader area of the business and have higher level responsibilities. Directors are tasked with consistently meeting restaurant metric targets for each day part including Labor Productivity, Food Cost, Customer Satisfaction scores, and Food Safety. They oversee the production of service for guests and ensure every guest experience is equally as positive. They are constantly seeking personal and professional growth and oversee leadership development throughout the restaurant.

Minimum Requirements

• Have leadership experience in the workplace for at a minimum of 6 months
• Must be 18+ years old
• Be available to work 5 shifts a week, a minimum of 40 hours with the availability to open AND close at least 2 days per week or the availability to open OR close at least 3 days per week

You might be great for this role if:

• You have experience as a leader for a business and have developed others
• You have a passion for developing others as much as yourself
• You understand the basics of running a restaurant (Sales and Profit, Recruiting, Hospitality)
• You consider yourself a Hospitality Professional
• You have dedicated goals for your life and a plan for continuous growth
• You love serving people and showing care for everyone around you

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.