Director

Chick-fil-A; Cleveland (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Starting pay $20/h

Mentorship from Owner/Operator

Advancement opportunities

People-first culture

Impact on Cleveland community

Be part of a new restaurant

Job summary

Chick-fil-A Uptown in Cleveland, Ohio is seeking a director-level leader to develop people, lead other leaders, and drive high performance across restaurant operations.

This full-time leadership role emphasizes ownership, accountability, and building sustainable systems with a focus on hospitality and servant leadership.

Starting pay is $20/hour, with mentorship, advancement opportunities, and a chance to shape a new restaurant and make a local impact.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years of leadership or management experience in a high-volume setting.
• Experience coaching, developing, and motivating others and driving results.
• Strong financial awareness including labor management and cost control.
• Excellent communication, organizational, problem-solving, and decision-making skills.
• Ability to stay composed in a fast-paced environment and take ownership.
• Willingness to obtain ServSafe Manager certification within 30 days of hire.

Responsibilities

• Lead, coach, mentor, and develop Team Members and other leaders.
• Drive operational excellence, accountability, and consistent execution of restaurant standards.
• Take ownership of KPIs, including labor, food cost, guest experience, and efficiency.
• Identify operational challenges and implement sustainable solutions.
• Build and maintain a positive, high-performing culture centered around SHARE values.
• Conduct performance evaluations, provide feedback, and develop future leaders.
• Partner with Owner/Operator and leadership team to establish and execute strategic goals.
• Lead by example through exceptional hospitality and servant leadership.

Skills

Leadership

People development

Communication

Problem-solving

Organizational skills

Ownership mentality

Decision-making

Hospitality

Tools

ServSafe Manager certification

Job description

WE'RE HIRING: DIRECTOR-LEVEL LEADERSHIP

Chick-fil-A

Chick-fil-A Uptown | Cleveland, Ohio

Starting Pay: $20/hour | Full-Time Leadership Opportunity

Are you a driven, results-oriented leader who is passionate about developing people, building high-performing teams, and making a lasting impact?

Chick-fil-A Uptown is seeking experienced, motivated, and growth-minded individuals to join our Director-level leadership team. We are looking for leaders who demonstrate strong ownership, operational excellence, and a commitment to developing others.

We aren't just looking for someone to manage shifts. We're looking for individuals who can lead other leaders, build sustainable systems, drive accountability, and help shape the future of our organization.

Key Responsibilities

• Lead, coach, mentor, and develop Team Members and other leaders.
• Drive operational excellence, accountability, and consistent execution of restaurant standards.
• Take ownership of key performance indicators, including labor, food cost, customer experience, and operational efficiency.
• Identify operational challenges and proactively implement sustainable solutions.
• Build and maintain a positive, high-performing culture centered around our SHARE values.
• Conduct performance evaluations, provide constructive feedback, and develop future leaders.
• Partner directly with the Owner/Operator and leadership team to establish and execute strategic goals.
• Lead by example through exceptional hospitality, professionalism, and servant leadership.

Required Qualifications

• Must be at least 18 years of age.
• Minimum of 2 years of leadership or management experience, preferably in a high-volume restaurant, hospitality, retail, or operations environment.
• Demonstrated experience leading teams, holding others accountable, and driving measurable results.
• Strong financial awareness, including an understanding of labor management, cost control, and operational efficiency.
• Proven ability to coach, develop, and motivate individuals with different experience levels.
• Excellent communication, organizational, problem-solving, and decision-making skills.
• Ability to remain composed, adaptable, and solutions-focused in a fast-paced environment.
• Strong sense of ownership, initiative, reliability, and personal accountability.
• Ability to work a flexible schedule, including early mornings, evenings, and Saturdays.
• Ability to stand for extended periods and lift up to 50 lbs, with or without reasonable accommodation.
• ServSafe Manager certification or willingness to obtain certification within 30 days of hire.

Preferred Qualifications

• Previous Chick-fil-A experience preferred, but not required.
• Experience leading other supervisors, managers, or shift leaders.
• Previous experience in a high-volume or high-performing restaurant environment.
• Demonstrated success improving business performance, guest satisfaction, or employee retention.
• Experience with scheduling, labor management, inventory control, and financial performance.
• Experience developing and implementing operational systems, training programs, or leadership development plans.
• A track record of internal promotions, team development, and building a positive workplace culture.

What Sets Our Ideal Candidate Apart

• Ownership Mentality: Takes initiative, anticipates challenges, and operates with a business-owner mindset.
• People Developer: Finds fulfillment in helping others grow and succeed.
• High Standards: Holds themselves and others accountable while leading with humility and respect.
• Results-Driven: Understands that strong leadership should translate into measurable improvements.
• Growth-Oriented: Actively seeks feedback, embraces challenges, and desires greater responsibility.
• Servant Leader: Genuinely cares about people and believes leadership is about serving others.

What We Offer

• Starting pay of $20/hour with opportunities for more!
• Direct mentorship and professional development from the Owner/Operator
• Opportunities for advancement and increased leadership responsibility
• A people-first culture centered around growth, accountability, and genuine care
• The opportunity to help shape and grow a new restaurant
• Meaningful opportunities to impact Team Members, guests, and the Cleveland community

Our Vision: "To be the change."

At Chick-fil-A Uptown, we believe leadership is about more than a title. It's about developing people, creating opportunities, driving results, and making a lasting difference.

We are looking for leaders who don't simply want to manage a restaurant, but want to help build an exceptional organization.

Uptown In-Line |

Ready to take the next step in your leadership journey?

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.