*NEW Chick-fil-A* Team Leader

Chick-fil-A; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Closed Sundays

Scholarship opportunities

Paid training

Employee meal discounts

Job summary

Chick-fil-A Uptown Cleveland is seeking a Team Leader to help run daily operations, foster hospitality, and lead a developing team. You will coach and empower teammates, ensure food safety and quality, and drive guest satisfaction across shifts.

Opening and closing availability is preferred, with ample opportunity for growth in a purpose-driven, people-focused environment dedicated to serving the Cleveland community.

Qualifications

• Leadership experience in hospitality preferred.
• Strong communication and coaching skills.
• Ability to manage shifts and labor goals.

Responsibilities

• Lead shifts with excellence in a fast-paced environment.
• Coach and develop Team Members.
• Create shift lineups and manage staffing.
• Monitor labor and productivity goals.
• Execute food safety and quality standards.
• Ensure exceptional hospitality in every guest interaction.
• Handle guest recovery and CARES cases professionally.
• Maintain operational excellence and cleanliness.
• Troubleshoot basic operational issues.
• Run smooth transitions between dayparts.
• Count cash drawers and complete end-of-shift procedures.
• Foster a positive, encouraging team culture.

Skills

Leadership

Communication

Guest service

Job description

Leadership Starts Here | Team Leader

Chick-fil-A Uptown Cleveland

We're not just hiring Team Leaders-we're developing future leaders.

We're building a team of people who love serving others, developing those around them, and pursuing excellence every day. If you're passionate about leadership, hospitality, and making a positive impact in your community, we'd love to meet you.

This is an opportunity to help build the culture of Cleveland's newest Chick-fil-A restaurant while working alongside leaders who are committed to your personal and professional growth.

Why Join Our Team?

Purpose-Driven Leadership

We believe leadership is service. You'll have the opportunity to influence guests, develop team members, and make a lasting impact on our community.

Intentional Growth

We don't just fill positions-we develop people.

Our Team Leaders receive intentional coaching, leadership development, and opportunities for advancement.

Potential Career Path:

• Team Leader
• Assistant Director
• Director
• Executive Director

What We Offer

• Competitive pay
• Flexible scheduling
• Closed every Sunday
• Leadership development and mentoring
• Scholarship opportunities
• Paid training
• Employee meal discounts
• Positive, high-performance culture
• Opportunity to help open and build Cleveland's newest Chick-fil-A

Position Type:

• Full-Time
• Part-Time

Opening and closing availability preferred.

What You'll Do:

As a Team Leader, you'll help lead daily restaurant operations while creating remarkable experiences for both guests and team members.

Responsibilities include:

• Lead shifts with excellence in a fast-paced environment
• Coach and develop Team Members
• Create shift lineups and manage staffing
• Monitor labor and productivity goals
• Execute food safety and quality standards
• Ensure exceptional hospitality in every guest interaction
• Handle guest recovery and CARES cases professionally
• Maintain operational excellence and cleanliness
• Troubleshoot basic operational issues
• Run smooth transitions between dayparts
• Complete operational checklists
• Count cash drawers and complete end-of-shift procedures
• Foster a positive, encouraging team culture

Who We're Looking For:

We're looking for leaders who:

• Take ownership
• Lead by example
• Stay calm under pressure
• Communicate clearly
• Love serving people
• Inspire those around them
• Embrace accountability
• Thrive in fast-paced environments
• Desire continuous growth

Previous restaurant leadership experience is preferred but not required.

Experience as a:

• Shift Leader
• Crew Leader
• Supervisor
• Team Lead
• Restaurant Manager
• Assistant Manager

is a plus.

What Makes You Successful Here:

You'll thrive if you naturally:

Show care and compassion

Demonstrate humility

Hold yourself and others accountable

Treat everyone with respect

Empower those around you to succeed

Build More Than a Career

Join a team where your work matters, your leadership is valued, and your growth is intentional.

If you're looking for more than just a paycheck - if you're looking for purpose,we'd love to meet you.

Uptown In-Line

Working at a Chick-fil-A® restaurant is more than a job - it is an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.