Direct Support Team Lead — Person-Centered Care & Coaching

Black Hills Special Services Cooperative; Hot Springs (SD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, and Life Insurance

Health Savings Account Options

South Dakota Retirement

PPL

Job summary

Black Hills Special Services Cooperative (BHSSC) seeks a Frontline Supervisor to lead Direct Support Professionals and ensure safe, high-quality, person-centered services in Hot Springs, SD. This hands-on role combines supervision with participant support, community inclusion, and service coordination.

The Supervisor will build strong relationships with staff, participants, families, and teams while promoting independence and a positive work culture.

Qualifications

• Two years' experience working with people with disabilities.
• Demonstrated competency in person-centered direct support services.
• Valid Driver's License.
• Ability to lift 50 lbs.
• Supervisory experience preferred.

Responsibilities

• Supervise and develop DSPs with day-to-day leadership, coaching, mentoring, feedback, and performance support.
• Coordinate onboarding and training for new DSPs, including orientation and ongoing development.
• Build and support effective teams, promoting communication and accountability.
• Develop person-centered service plans and ensure DSP training.
• Advocate for participant choice, independence, and outcomes.
• Provide direct support services promoting independence and community participation.
• Promote health, safety, and respond to emergencies.
• Monitor quality and regulatory compliance; participate in audits and licensing reviews.
• Coordinate staffing, schedules, and documentation; use EHR systems.
• Serve as a liaison between DSPs, participants, families, leadership, and partners.

Education

High School Diploma or GED

BA or BS in Psychology, Sociology, Human Services, Special Education

Job description

Black Hills Special Services Cooperative (BHSSC) seeks a Frontline Supervisor to lead Direct Support Professionals and ensure safe, high-quality, person-centered services in Hot Springs, SD. This hands-on role combines supervision with participant support, community inclusion, and service coordination.

The Supervisor will build strong relationships with staff, participants, families, and teams while promoting independence and a positive work culture.