Frontline Supervisor

Black Hills Special Services Cooperative; Sturgis (SD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Health Savings Account

South Dakota Retirement

PPL

Job summary

Black Hills Special Services Cooperative (BHSSC) in Sturgis, SD is seeking a Frontline Supervisor to lead Direct Support Professionals and ensure safe, high-quality, person-centered services. This hands-on leader will mentor staff, support participants, and coordinate service delivery in collaboration with families and interdisciplinary teams.

The role blends supervision with hands-on participant support, staff development, and community coordination to promote independence and a positive team

Qualifications

• Minimum two years’ experience with people with disabilities, with DSP competency.
• Experience coaching, leading teams, or supervising employees preferred.
• Valid Driver's License; ability to lift 50 lbs.

Responsibilities

• Supervise and develop DSPs with day-to-day leadership, coaching, mentoring, feedback, and performance support.
• Coordinate onboarding and training for new DSPs, including orientation and ongoing development.
• Build and support teams by promoting communication, collaboration, accountability, and positive culture.
• Develop and support person-centered service plans based on participant goals, strengths, and needs.
• Build relationships with participants, families, guardians, and teams to advocate for independence and preferred outcomes.
• Provide and oversee direct support services to promote independence, daily living, community participation, and employment.
• Promote health, safety, rights, and respond to emergencies and potential rights violations.
• Monitor service quality and regulatory compliance through observation, feedback, audits, and reviews.
• Coordinate staffing needs, scheduling, leave, on-call coverage, and documentation.

Skills

Leadership

Coaching

Supervision

Communication

Onboarding

Team building

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

EHR systems

Job description

BHSSC is seeking a Frontline Supervisor to provide leadership, coaching, and support to Direct Support Professionals while helping ensure participants receive safe, high-quality, person-centered services. This hands-on role combines staff supervision and development with participant support, person-centered planning, community inclusion, and service coordination. The Frontline Supervisor will build strong relationships with staff, participants, families, and team members while promoting independence, accountability, and a positive team culture. This is an opportunity for an experienced direct support professional or emerging leader to make a meaningful impact on both the people served and the team supporting them.

Black Hills Special Services Cooperative (BHSSC) is a public entity that is an educational cooperative under the State of South Dakota. BHSSC is comprised of five divisions dedicated to aiding school districts, individuals, and the communities.

Salary/Wage-

$23.00-$26.00 based on experience

Job Type-

Full-time, non-exempt

Work Location-

Sturgis, SD

Job Description-

• Supervise and develop DSPs by providing day-to-day leadership, coaching, mentoring, feedback, competency validation, and performance support.
• Coordinate onboarding and training for new DSPs, including orientation, on-the-job training, peer coaching, and ongoing professional development.
• Build and support effective teams by promoting communication, collaboration, accountability, conflict resolution, and a positive workplace culture.
• Develop and support person-centered service plans based on participants' goals, strengths, preferences, and support needs, and ensure DSPs have the training and resources needed to implement those plans.
• Build relationships with participants, families, guardians, and interdisciplinary teams while advocating for participant choice, independence, self-determination, and desired outcomes.
• Provide and oversee direct support services that promote independence, daily living skills, community participation, employment, recreation, education, relationships, and other activities chosen by participants.
• Promote participant health, wellness, rights, and safety, including monitoring health concerns, supporting medication and treatment processes, responding to emergencies, and addressing suspected abuse, neglect, exploitation, or rights violations.
• Monitor service quality and regulatory compliance through staff observation, documentation review, participant and family feedback, quality improvement activities, and participation in audits, investigations, and licensing or accreditation reviews.
• Coordinate staffing and operational needs, including employee schedules, leave requests, on-call coverage, attendance records, required documentation, and use of electronic health records and other organizational systems.
• Respond to staff and participant needs and serve as a communication link between DSPs, participants, families, leadership, and community partners, including providing support during emergencies, crises, and on-call situations.
• Other duties as assigned.

Job Qualifications

• High School Diploma or GED required. BA or BS in Psychology, Sociology, Human Services, Special Education, or a related field is preferred or equivalent combination of education and experience.
• A minimum of two years' experience working with people with disabilities preferred and have achieved the competency of at least a DSP. Supervisory experience preferred.
• Demonstrated competency in providing person-centered direct support services.
• Previous experience coaching, mentoring, leading teams, or supervising employees is preferred.
• Valid Driver's License
• Ability to lift 50 lbs

Benefits-

• Health, Dental, and Life Insurance
• Health Savings Account Options
• South Dakota Retirement
• PPL

Company Website-

Bhssc.org

Because BHSSC is an educational cooperative under the State of South Dakota, all employees are required to undergo a criminal background investigation.