Direct Support Services Lead

Easter Seals; Woodland Heights (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Easterseals Arkansas is seeking a qualified supervisor to lead Direct Support Professionals delivering CES Waiver services in the community. The role ensures compliant, high-quality case management and service delivery.

You will oversee staffing, authorize schedules, coordinate ITPs, monitor billing and PASSE authorizations, and maintain records. A bachelor’s degree and minimum two years’ experience with individuals with developmental disabilities are preferred.

Qualifications

• Bachelor's degree preferred or 2+ years in a related role.
• Experience with CES Waiver or HCBS settings preferred.
• Strong leadership and communication skills required.

Responsibilities

• Supervises multiple Direct Support Professionals (DSPs).
• Manages service delivery for caseload-related individuals.
• On-call for after-hours emergencies or crises.
• Maintains knowledge of CES Waiver rules and ESA policies.
• Coordinates staffing schedules for CES Waiver and Medicaid services.

Skills

Supervisory leadership

Staff coordination

Regulatory compliance

Communication

Problem solving

Education

Bachelor's degree preferred

2+ years in developmental disabilities/HCBS

Tools

Microsoft Word

Excel

Google Workspace

Job description

Easterseals Arkansas is seeking a qualified supervisor to lead Direct Support Professionals delivering CES Waiver services in the community. The role ensures compliant, high-quality case management and service delivery.

You will oversee staffing, authorize schedules, coordinate ITPs, monitor billing and PASSE authorizations, and maintain records. A bachelor’s degree and minimum two years’ experience with individuals with developmental disabilities are preferred.