Head of Program Supports & Onboarding Operations

Easterseals Arkansas; United States; Remote; USD 65,000 - 92,000; Full time

Job summary

Easterseals Arkansas is seeking an Assistant Director of Program Supports to lead the Program Supports team within Community Services. The role oversees intake, staffing coordination, onboarding, documentation, and training, ensuring compliance and timely delivery of services for CES Waiver Programs.

The position reports to senior leadership, manages staff performance, and drives quality improvements. Extensive collaboration with program managers, HR, payroll, and nursing may be required to

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree in human services or related fields preferred.
• 3–5 years in disability services, Medicaid waiver services, or related field preferred.
• At least 2 years of supervisory experience required.

Responsibilities

• Direct the Program Supports team and set priorities and procedures.
• Oversee intake workflows, staffing coordination, onboarding, and documentation.
• Ensure compliance with regulatory and accreditation requirements.
• Lead audits preparation and implement corrective actions.
• Coordinate with program managers, HR, and other departments.
• Drive continuous quality improvement and system enhancements.

Skills

Leadership

Coaching

Supervision

Communication

Organization

Education

High School Diploma or equivalent

Bachelor’s degree in human services, social work, psychology, business administration, public administration, healthcare administration, special education, or related field preferred

Tools

Microsoft 365

Job description

Easterseals Arkansas is seeking an Assistant Director of Program Supports to lead the Program Supports team within Community Services. The role oversees intake, staffing coordination, onboarding, documentation, and training, ensuring compliance and timely delivery of services for CES Waiver Programs.

The position reports to senior leadership, manages staff performance, and drives quality improvements. Extensive collaboration with program managers, HR, payroll, and nursing may be required to