Program Supports Operations Leader

Easter Seals

Woodland Heights (AR)

On-site

USD 60,000 - 90,000

Full time

2 days ago

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Job summary

Easterseals Arkansas is seeking an Assistant Director of Program Supports to lead the Program Supports team within Community Services. You will oversee intake, staffing coordination, onboarding, documentation, and training, ensuring accuracy and timely delivery while aligning with program goals and compliance requirements.

Responsibilities include directing workflows, monitoring metrics, leading system improvements, and coordinating with program managers and HR.

Qualifications

High school diploma or equivalent required.
Bachelor's degree in a related field preferred.
3–5 years of experience in disability services or related fields preferred.
At least 2 years of supervisory experience required.

Responsibilities

Manage the Program Supports team, setting priorities and ensuring timely completion.
Direct intake workflows, staffing coordination, onboarding, and metric monitoring.
Ensure documentation, compliance, and quality across programs; prepare for audits and implement improvements.
Lead cross-functional coordination across departments; oversee systems implementation and program expansion.
Oversee hiring, performance evaluations, coaching, and staff development.