Direct Service Provider

utoledo.edu; Toledo, Northern (OH, KY); Hybrid; USD 22,000 - 32,000; Part time

Job summary

The University of Toledo is seeking a Direct Service Provider to advocate for students, resolve enrollment and billing questions, and navigate university processes.

The role requires excellent communication and a strong service mindset, with the ability to work independently and as part of a team. It supports multiple campus units and emphasizes student success and access to services.

Qualifications

• Requires a bachelor's degree or five years of direct customer service experience in financial aid, registrar, student accounts, or other customer service related fields.

Responsibilities

• Respond to in-person, telephone, and email inquiries to assist students and staff.
• Process registrations, drops, withdrawals, transcript requests, and enrollment certifications.
• Evaluate financial aid eligibility and student accounts and provide guidance on policies and procedures.

Skills

Excellent communication

Customer service oriented

Team player

Strong organizational skills

Attention to detail

Education

Bachelor's degree

Job description

Title: Direct Service Provider

Department Org: Rocket Solution Central - 106850

Employee Classification: H4 - Comm Workers of America PT

Bargaining Unit: Communication Workers America

Primary Location: MC AD

Shift: 1

Start Time: 8:15am End Time: 5:00pm

Posted Salary: Starting at $19.66

Job Description:

The Direct Service Provider (DSP) position is highly complex and requires a detailed knowledge of a multitude of disciplines including, but not limited to, Financial Aid, Registrar, Student Accounts, Residence Life, Admissions, Dining Services, Academic Advising, and Parking Services. The primary function of this position is to operate in the spirit of advocacy on behalf of the student. The DSP's primary goal is to remove barriers to student success by helping the student manage business-related University processes. The DSP must effectively address student concerns and requests, while proactively anticipating additional issues. The DSP often provides coaching to empower the student to take the appropriate steps toward problem resolution. The DSP is responsible for: responding to in-person, telephone, and email inquiries; processing registrations, drops, withdrawals, transcript requests, and enrollment certifications; evaluating financial aid eligibility and student accounts; referrals and advising related to military education benefits and advising students on policies and procedures applicable to financial aid, registration, admissions and billing/student accounts processes.

Minimum Qualifications:

Education/experience/licensing:

• Requires a bachelor's degree or five years of direct customer service experience in financial aid, registration, student accounts, or other customer service related fields.

Communication and other skills:

• Requires excellent communication and customer service skills, as well as strong organizational skills and attention to detail.
• Requires the ability to work independently and as a team member.
• Requires a strong work ethic and a history of exceptional customer service.

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.