Direct Service Provider

Prestera Center for Mental Health Services; Huntington (WV); On-site; USD 22,000 - 30,000; Full time

Job summary

Prestera Center for Mental Health Services in Huntington, WV seeks a Direct Service Provider to oversee daily consumer activities in community, home, or residential settings. You will assist with self-care, monitor safety, document observations, and support treatment plans while maintaining confidentiality and using the EHR system.

The role requires CPR/First Aid, crisis intervention training, a valid driver's license, and ability to lift up to 25 lbs, with teamwork and compassionate

Qualifications

• High School Diploma or GED required.
• CPR/First Aid certification required; crisis prevention training preferred.
• Valid driver’s license required.
• Experience with mental health/substance use populations preferred.
• Ability to lift up to 25 lbs.

Responsibilities

• Assist consumers with self-care, self-direction, independence, mobility, and learning as per service/treatment plan.
• Perform light household tasks and assist with meal preparation or grocery shopping when assigned.
• Organize and participate in leisure activities, guiding appropriate behavior and interactions.
• Accompany consumers to medical appointments, shopping, treatment plan meetings, etc.
• Monitor self-administration of medications if AMAP certified; administer as indicated.
• Document vital signs, observations, and behaviors per policy.
• Maintain safety and address crises per plan; assist in crisis intervention as trained.
• Transport consumers in Prestera vehicles or personal vehicle as needed.
• Maintain confidentiality and comply with HIPAA and risk management policies.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Crisis intervention

De-escalation

EHR proficiency

Driving

Education

High School Diploma or GED

Tools

EHR system

Job description

Job Title: Direct Service ProviderFLSA Status: Non-ExemptReports to: Site ManagerDepartment: ClinicalPreparation Date: August 4, 2023CENTER’S MISSION AND VISION:Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.JOB SUMMARYThe Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings.DUTIES AND RESPONSIBILITIESAssists consumers in the areas of self-care, self-direction, independence, mobility, and learning, as directed by the individual’s service/treatment plan.Performs light household cleaning, plans shopping lists based on menus and assists in preparation of meals and/or grocery shopping when assigned.Organizes and participates in leisure activities with consumers, providing instruction and guidance on appropriate behavior and interactions for the setting involved.Accompanies consumers in the community for activities including medical appointments, grocery shopping, attendance at treatment plan meetings, or other planned outings.May monitor consumers in self-administration of medications or administer medications to consumers if indicated to be AMAP certified.Provides education or supportive services to consumers.Obtains and documents vital signs as assigned.Documents consumer observations and behaviors according to policy.Monitors consumer behavior and addresses inappropriate behaviors according to the consumers treatment plan or based on consultation with program leadership.Oversees safety of consumers and directs emergencies that may arise during shift.Utilizes effective communication skills and verbal de-escalation skills.Assists in behavioral management or crisis intervention as indicated based on training and consumer’s service/treatment plan.Transports consumers as needed both in a Prestera Health Service’s vehicle or personal vehicle.Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera’s service delivery.Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.SUPERVISORY RESPONSIBILITIESNo direct supervisory responsibilities are required.QUALIFICATIONS AND REQUIREMENTSEXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:Valid driver’s license required.Experience or prior training working with mental health and substance abuse population is preferred.Knowledge of community resources preferred.Ability to learn, navigate, and work daily in the EHR system effectively.Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.Possess good written and verbal communication skills in conjunction with good time management and organizational skills.Has shown the ability to be creative and think outside the box in situations.Must be able to lift to 25 lbs.EDUCATION AND TRAINING REQUIREMENTS:High School Diploma or General Educational Development Certificate required.Maintains First Aid/CPR certification.Maintains current crisis prevention/intervention training.